Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.75 - $17.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
Team-oriented work environment
employee recognition programs
Job Description
Hampton Inn & Suites Pueblo is a reputable and welcoming hotel dedicated to providing guests with a clean, friendly, and safe environment. Part of the MCR Hotels family, this establishment upholds high standards of cleanliness and service, focused on ensuring guest satisfaction and comfort. The hotel specializes in hospitality services, offering well-organized and spotless accommodations for travelers and visitors to the Pueblo area. Known for its commitment to excellence, Hampton Inn & Suites Pueblo prioritizes guest relations, teamwork, and product consistency to maintain its esteemed reputation in the hospitality industry.
The Housekeeper role at Hampton Inn & Suites Puebl... Show More
The Housekeeper role at Hampton Inn & Suites Puebl... Show More
Job Requirements
- Must have experience in hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive can-do attitude and be willing to learn
- Must be able to follow established guidelines and procedures
- Must be able to work well in stressful and high-pressure situations
- Must be able to listen effectively, resolve conflicts, and communicate clearly
- Must have a strong desire to serve all guests with hospitality
- Must be at least 18 years old
- Must be willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled times
- Must clock in and out for breaks as scheduled
- Must provide sufficient notice when calling out for a shift
- Must be able to perform physical demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items such as linens and vacuums
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stressful and high-pressure conditions
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests and provide excellent hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Reliability in clocking in and out on time
- Ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Commitment to teamwork and guest satisfaction
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer incoming calls with friendly service using approved greetings
- Keep all workspaces clean and well-organized
- Assist with cleaning guest rooms and public spaces as needed
- Greet guests with a smile and by name while cleaning
- Complete operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform while well-groomed and smiling
- Communicate clearly, honestly, and professionally with team members
- Display a can-do attitude and willingness to support beyond traditional roles
- Work collaboratively with all team members to create a welcoming environment
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms during shifts
- Perform additional cleaning projects in storage rooms, public spaces, and laundry areas
- Adhere to safety and cleanliness standards while working
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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