Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $14.80
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, managing a portfolio valued at 5.0 billion dollars with 148 premium-branded hotels comprising more than 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, the company operates out of offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR employs over 7,000 team members nationwide and manages hotels under nine Marriott brands, eight Hilton brands, in addition to several independent unflagged hotels. The company has earned significant recognition for its innovative approach and excellence in the hospitality industry, including awards such as the Marriott Partnership Circle Award,... Show More
Job Requirements
- 18 years of age or older
- Experience in hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work under pressure
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and adherence to clock-in/out and break policies
- Ability to physically perform demanding tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality, service, consumer-facing, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow guidelines and procedures
- Ability to work well in high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve guests
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive on time and adhere to clock-in/out policies
- Ability to follow break schedules and provide sufficient notice when calling out
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Work collaboratively to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events at the hotel
- Use relevant technology and maintain excellent phone etiquette
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Complete all pre-cleaning duties including stocking room supplies and attending morning meetings
- Thoroughly clean and restock assigned guest rooms
- Participate in additional cleaning projects as assigned by supervisors
- Complete all operational checklists accurately every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by exceeding traditional role responsibilities
- Collaborate with all team members to create a welcoming environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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