Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, known for its extensive portfolio and commitment to excellence in hospitality. Founded in 2006, MCR operates across multiple key cities including New York City, Dallas, Chicago, and Richmond, Virginia, managing a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms spread across 37 states and 106 cities. With over 7,000 team members nationwide, MCR manages properties under nine Marriott brands, eight Hilton brands, and several independent hotels. The company has been recognized multiple times, including accolades such as being named one of Fast Company's 10 Most Innovative... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to work under pressure and handle fast-paced environment
- Ability to follow guidelines and procedures accurately
- Effective listening, communication, and conflict resolution skills
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must follow clock-in/out and break schedule policies
- Provide sufficient notice when calling out of scheduled shifts
- Ability to perform physical demands such as stooping, climbing, balancing, kneeling, crawling, standing for long periods, walking, repetitive motions, and lifting
- Must be able to perform essential functions satisfactorily
- Availability and flexibility as required by hotel operational needs
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude with willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear and professional communication skills
- Strong desire to serve and provide excellent guest service
- Must be at least 18 years of age
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive on time and comply with clock-in/out procedures
- Ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Commitment to teamwork and collaboration
- Understanding of hospitality industry standards and guest relations
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Contribute to great guest satisfaction scores by working collaboratively
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support and be aware of all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with a smile and by name during cleaning tasks
- Complete operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed with a name tag
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by meeting business and guest needs
- Collaborate with team members at all levels to foster a positive workplace
- Perform pre-cleaning duties including stocking supplies and tools
- Clean and restock assigned guest rooms thoroughly each shift
- Assist with additional cleaning in storage, public spaces, and laundry as assigned
- Follow all job-related instructions and perform other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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