Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Abilene, located at 1641 E Musgrave Blvd, Abilene, TX 79601, is part of the extensive portfolio owned and operated by MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has established its presence with offices in major cities such as New York City, Dallas, Chicago, and Richmond, Virginia. The company boasts a $5.0 billion portfolio, encompassing 148 premium-branded hotels with more than 22,000 guestrooms distributed across 37 states and 106 cities. With over 7,000 dedicated team members nationwide, MCR operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. The... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality or related field preferred
- Positive attitude and eagerness to learn
- Ability to follow established guidelines and procedures
- Ability to work effectively under stress and pressure
- Strong listening and conflict resolution skills
- Effective communication abilities
- Willingness to serve guests with hospitality
- Willingness to work varied hours including evenings, weekends, and holidays
- Must clock in/out punctually
- Provide sufficient notice when calling out from shifts
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Ability to clock in and out for breaks at designated times
- Ability to provide sufficient notice for call outs as directed by supervisor
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests happily with a smile while cleaning
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed with a nametag and smile
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to stretch beyond traditional role
- Collaborate with all team members to create a welcoming environment
- Complete pre-cleaning duties including stocking room supplies and folding linen
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects as assigned in storage rooms and public spaces
- Maintain all areas well-organized and clean
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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