Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, established in 2006 with multiple offices located in New York City, Dallas, Chicago, and Richmond, Virginia. The company proudly manages a significant $5.0 billion portfolio that includes 148 premium-branded hotels featuring more than 22,000 guestrooms spread across 37 states and 106 cities. MCR operates an extensive collection of hotels under nine Marriott brands, eight Hilton brands, as well as a number of independent, unflagged hotels. Recognized for its innovation and excellence in the hospitality industry, MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020. The... Show More
Job Requirements
- Must be 18 years of age or older
- Experience preferred in hospitality or related consumer-facing roles
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Capacity to handle stressful and high-pressure situations effectively
- Proficient listening and conflict resolution capabilities
- Strong verbal and written communication skills
- Commitment to hospitality and attentive guest service
- Willingness to work various shifts including evenings, nights, weekends, and holidays
- Must reliably clock in and out on time and adhere to scheduled work hours
- Ability to provide adequate notice for shift absences
- Physically capable of performing duties involving stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions and lifting
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills for clear information conveyance
- Desire to serve and provide excellent hospitality and guest service
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time and adhere to scheduled work hours
- Ability to clock in and out for breaks as scheduled
- Provide sufficient notice when calling out for shifts
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events held at the hotel
- Use relevant technology effectively for the role
- Answer all incoming calls with friendly service using approved greetings
- Keep all front and back of house workspaces clean and well-organized
- Assist with cleaning guest rooms, public spaces, and storage as needed
- Complete all pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Execute additional cleaning projects as assigned including laundry and deep cleaning
- Complete operational checklists accurately and on time every shift
- Prepare accurate shift handover reports for effective communication
- Maintain a clean, approved uniform and professional appearance
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude, willing to exceed traditional role responsibilities
- Collaborate with all team members to create a positive environment for guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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