Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
Training and development opportunities
team environment
Job Description
Residence Inn Indianapolis NW is part of the Marriott chain, a globally recognized leader in the hospitality industry. This hotel brand is dedicated to providing guests with an outstanding stay through superior cleanliness, friendly service, and a safe environment. As an extended-stay hotel, Residence Inn caters primarily to business travelers and families seeking spacious accommodations with home-like amenities, promoting comfort and convenience throughout their stay. The Indianapolis NW location upholds the standards of the Marriott brand, emphasizing guest satisfaction, operational excellence, and a positive work culture among its team members.
This position is for a Housekeeper at Residence Inn Ind... Show More
This position is for a Housekeeper at Residence Inn Ind... Show More
Job Requirements
- Must have a can-do attitude and positive willingness to learn
- Able to follow established guidelines and procedures
- Must work well in stressful and high-pressure situations
- Effective at listening, understanding, clarifying, and resolving concerns
- Capable of clearly conveying information and ideas
- Must have a desire to serve guests
- Age requirement of 18 years or older
- Willing to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for each shift and breaks
- Provide sufficient notice when calling out for scheduled shifts
- Able to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive wrist and hand motions, and lifting items
- Willing to wear required uniform and maintain grooming standards
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stress and in high-pressure situations
- Effective listening and conflict resolution skills
- Clear communication skills
- Strong hospitality and guest service orientation
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, weekends, and holidays
- Ability to perform physical work including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Commitment to teamwork and collaboration
- Ability to wear a clean uniform and maintain personal grooming standards
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Have strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all work areas, both front and back of house, clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform with a nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Display a can-do attitude willing to stretch beyond traditional roles
- Work together with all team members to create a welcoming environment
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms each shift
- Perform additional cleaning projects in storage rooms, public spaces, and guest laundry
- Maintain a positive attitude and willingness to learn
- Follow established guidelines and procedures
- Work well under stress and high-pressure situations
- Listen to and resolve concerns of co-workers and guests effectively
- Convey information and ideas clearly
- Desire to serve all guests satisfactorily
- Be willing to work varied schedules including evenings, nights, weekends, and holidays
- Arrive and clock in on time and adhere to scheduled break times
- Provide sufficient notice when calling out for scheduled shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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