Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.50 - $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is a leading hotel owner-operator in the United States, recognized as the third-largest in its sector. Established in 2006, MCR has grown substantially with offices located in strategic cities including New York City, Dallas, Chicago, and Richmond, Virginia. The company owns and operates a diverse portfolio of 148 premium-branded hotels that encompass more than 22,000 guestrooms across 37 states and 106 cities. Employing over 7,000 team members nationwide, MCR runs hotels under nine Marriott brands, eight Hilton brands, as well as numerous unflagged independent hotels. The company has earned several prestigious industry awards such as Fast Company's 10 Most... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for all scheduled shifts
- Ability to clock in and out for breaks as scheduled
- Provide sufficient notice when calling out
- Ability to follow established guidelines and procedures
- Ability to handle stressful, high-pressure situations
- Effective at listening, understanding, and resolving concerns
- Ability to communicate clearly
- Desire to serve guests
- Physical capability to perform tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Positive can-do attitude and willingness to learn
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive can-do attitude and willingness to learn
- Effective communication and conflict resolution skills
- Ability to convey information clearly
- Desire to serve all guests with hospitality and guest service
- Strong listening skills to address guest and coworker concerns
- Knowledge of and ability to follow guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Commitment to teamwork and collaboration
- Ability to use relevant technology for role
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay
- Use guests' names to enhance welcome experience
- Work collectively to improve guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support all groups and events within the hotel
- Answer all incoming calls with friendly service and approved greeting
- Keep all areas front and back of house clean and organized
- Assist in cleaning guest rooms, hallways, and public spaces
- Complete pre-cleaning duties such as stocking supplies and attending meetings
- Conduct deep cleaning and additional projects as assigned
- Wear clean approved uniform and maintain professional grooming
- Communicate clearly and professionally with team members
- Demonstrate willingness to stretch beyond traditional role
- Collaborate to create an effective and positive workplace environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: