Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Training and Development
Employee Discounts
Retirement Plan
Employee assistance program
Job Description
Staybridge Suites Downtown Chattanooga Convention Center is a leading extended stay hotel located in the heart of Chattanooga, Tennessee. This establishment operates under the values of cleanliness, friendliness, and top-notch hospitality. As a part of the IHG hotel family, it offers guests a welcoming and comfortable environment ideal for both business and leisure travel. The hotel specializes in providing spacious suites that combine the comforts of home with the amenities of a full-service hotel. Guests enjoy convenient access to the convention center, local attractions, dining, and entertainment options, making it a preferred destination for visitors to downtown Chattanooga. The hotel... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled time
- Must clock in and out for breaks at the designated time on the schedule
- Must provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective in listening, conflict resolution, and communication
- Desire to serve and provide excellent hospitality and guest service
- Able to work well in stressful, high-pressure situations
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to convey information and ideas clearly
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests’ names whenever possible to ensure they feel properly welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel with awareness
- Understand and utilize relevant technology for the role
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed to maintain cleanliness and safety
- Greet guests respectfully while performing cleaning duties
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed at all times
- Communicate clearly, honestly, and professionally with team members
- Exhibit a willing can-do attitude beyond traditional role responsibilities
- Collaborate fully with all team members to create a welcoming environment and positive workplace
- Complete pre-cleaning duties such as stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning as assigned
- Maintain frontline and back-of-house organization and cleanliness
- Arrive and clock in on time for every shift worked and clock out at the scheduled time
- Clock in and out for breaks at designated times
- Provide sufficient notice when calling out from scheduled shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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