Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Albuquerque Airport is part of MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR has its headquarters and offices spread across major cities including New York City, Dallas, Chicago, and Richmond, Virginia. With a $5.0 billion portfolio consisting of 148 premium-branded hotels, MCR manages more than 22,000 guestrooms spanning 37 states and 106 cities. Operating under hotel brands such as Marriott and Hilton, along with independent hotels, MCR employs over 7,000 dedicated team members nationwide. The company is renowned for its innovation, being named one of Fast Company's 10 Most Innovative Travel Companies of... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving coworker and guest concerns
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
- Must clock in and out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
- Able to perform physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items
- Must be able to perform essential functions satisfactorily and use reasonable accommodations if needed
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive, can-do attitude with willingness to learn
- Ability to communicate clearly and professionally
- Desire to serve all guests with exemplary hospitality
- Ability to listen, understand, and resolve conflicts effectively
- Understanding of following guidelines and procedures
- Ability to work well under pressure in fast-paced environments
- Age 18 or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with professional, friendly phone etiquette
- Keep all front and back of house areas clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Complete all pre-cleaning duties including stocking room supplies
- Thoroughly clean and restock assigned guest rooms per shift
- Participate in additional cleaning projects assigned by supervisor
- Adhere to operational checklists with 100% accuracy
- Submit on-time and accurate shift handover reports
- Wear clean, approved uniform and maintain a friendly appearance
- Communicate honestly and professionally with team members
- Show willingness to meet business and guest needs beyond traditional role
- Collaborate to create a welcoming environment for guests and positive workplace
- Attend morning stand-up meetings and assist with laundry tasks as required
- Follow established guidelines and procedures for all cleaning activities
- Clock in and out on time and work scheduled shift hours
- Provide sufficient notice when calling out for shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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