Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.50
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Albuquerque Airport is part of MCR, the third-largest hotel owner-operator in the United States, with a significant presence across the country consisting of 148 premium-branded hotels in 106 cities across 37 states. Founded in 2006, MCR operates a diverse portfolio of hotels under renowned Marriott and Hilton brands and independent properties. Known for its commitment to innovation and excellence, MCR has received numerous accolades, including Fast Company's recognition as one of the 10 Most Innovative Travel Companies of 2020, as well as prestigious awards from Marriott and Hilton. The company maintains offices in major cities such as New... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening, understanding, clarifying and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be willing to work a varied schedule including evenings, nights, weekends and holidays
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless otherwise directed
- Must clock in/out for breaks at designated times
- Must provide sufficient notice as directed by supervisor when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Effective listening, conflict resolution and communication skills
- Strong desire to serve guests and provide hospitality
- Must be 18 years of age or older to perform this job
- Willingness to work varied schedules including evenings, weekends, nights and holidays
- Punctuality with clocking in and out on assigned shifts and breaks
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel properly welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support events and groups at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all areas, both front and back of the house, clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time every shift
- Provide accurate and timely shift handover reports
- Wear clean and approved uniforms, be well-groomed and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude to meet business and guest needs
- Collaborate to create a welcoming environment for guests and a positive workplace
- Complete pre-cleaning duties including stocking supplies and attending team meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Assist with additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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