Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Albuquerque Airport is part of MCR, the third-largest hotel owner-operator in the United States, known for managing a vast portfolio of premium-branded hotels and delivering exceptional hospitality services. MCR, established in 2006 with headquarters located in New York City, Dallas, Chicago, and Richmond, Virginia, operates more than 148 hotels with over 22,000 guestrooms across 37 states and 106 cities. The company boasts more than 7,000 team members nationwide, overseeing hotels under renowned Marriott and Hilton brands along with independent hotels. Recognized for innovation and excellence in the travel industry, MCR has received multiple prestigious awards, including the Marriott... Show More
Job Requirements
- Must be 18 years of age or older
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, understanding, clarifying, and resolving issues
- Clear communication skills
- Desire to serve guests
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time and not work off the clock
- Must clock in and out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
- Ability to perform physical duties such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Commitment to teamwork and safety
- Must adhere to uniform and grooming standards
Job Qualifications
- Experience in a hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Clear communication skills
- Desire to serve all guests
- Must be 18 years of age or older
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Use relevant technology per role
- Answer all incoming calls with friendly service using approved greeting
- Keep all areas clean and well-organized including front and back of the house
- Assist with cleaning guest rooms and public spaces as needed
- Greet guests with a smile while cleaning
- Complete operational checklists accurately and timely every shift
- Provide accurate and timely shift handover reports
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Be willing to exceed traditional role duties to meet business and guest needs
- Collaborate with all team members to create a welcoming environment
- Complete pre-cleaning duties including stocking and laundry assistance
- Thoroughly clean and restock guest rooms as assigned
- Perform additional cleaning projects in storage, public spaces, laundry, and deep cleaning as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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