Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites New Haven - South - West Haven is part of the expansive MCR portfolio, a prestigious hotel owner-operator known for maintaining high standards of cleanliness, service, and hospitality. MCR is recognized as the third-largest hotel owner-operator in the United States, founded in 2006, with a remarkable $5.0 billion portfolio consisting of 148 premium-branded hotels that span across 37 states and 106 cities. With a team of over 7,000 members nationwide, MCR operates hotels under notable Marriott and Hilton brands, alongside several independent hotels. The company has earned numerous accolades, including being named one of Fast Company's... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well under stress and high-pressure situations
- Must be effective at listening, understanding, clarifying, and resolving concerns raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have desire to serve all guests
- Must be 18 years or older
- Must be willing to work varied schedule including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled ending time unless directed otherwise
- Must clock in/out for breaks at designated times on schedule
- Must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Effective listening and conflict resolution skills
- Clear communication skills
- Desire to serve and provide exceptional guest service
- Must be 18 years of age or older
- Willingness to work varied schedule including evenings, nights, weekends, and holidays
- Ability to understand and follow established guidelines and procedures
- Ability to work well in high-pressure situations
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Have strong knowledge of all features of the hotel facility and amenities
- Support all groups and events at the hotel
- Understand relevant technology for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest while cleaning rooms and public spaces
- Complete all pre-cleaning duties including stocking room supplies and attending morning meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects as assigned in storage rooms, public spaces, and guest laundry
- Ensure all areas are well-organized and clean
- Wear approved clean uniform and nametag while smiling at all times
- Complete operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to meet business and guest needs beyond traditional role
- Collaborate with all team members to create a welcoming environment for guests and a positive workplace
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter