Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn Santa Fe South is an esteemed hotel under the management of MCR, the third-largest hotel owner and operator in the United States. MCR owns and operates a vast portfolio of 148 premium-branded hotels encompassing over 22,000 guestrooms across 37 states and 106 cities. With its founding in 2006, MCR has grown exponentially and currently boasts over 7,000 team members nationwide. The company operates under nine Marriott brands, eight Hilton brands, and several independent unflagged hotels. This distinguished hotel management company has garnered significant recognition, including the prestigious Marriott Partnership Circle Award and the Hilton Legacy Award for Top... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a positive, can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Strong listening and conflict resolution skills
- Effective communication skills
- Desire to provide excellent hospitality and guest service
- Willingness to work varied schedules including nights, weekends, and holidays
- Punctuality with clock-in and clock-out times
- Ability to perform physical tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Provide sufficient notice when unable to work scheduled shifts
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Skill in handling stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication abilities to convey information clearly
- Desire to serve all guests and provide excellent hospitality
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time, and clock out as scheduled
- Ability to clock in/out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
- Ability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible, ensuring they feel properly welcomed
- Contribute to great guest satisfaction scores by working collaboratively with team members
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support events and groups at the hotel with awareness and service
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized both front and back of house
- Assist in cleaning guest rooms and public spaces as needed
- Always greet guests with a smile and by name during cleaning
- Complete operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports
- Maintain a clean, approved uniform and professional appearance
- Communicate clearly and professionally with team members
- Demonstrate a can-do attitude to support business and guest needs beyond traditional role
- Work together with team members to create a welcoming environment and effective workplace
- Complete all pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms each shift
- Perform additional cleaning projects as assigned in storage rooms, public spaces, guest laundry, and deep cleaning
- Follow all instructions and perform any other job-related duties as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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