Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $13.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Tulsa South-Bixby is part of an esteemed network of hotels operated by MCR, one of the largest and most respected hotel owner-operators in the United States. Founded in 2006, MCR boasts an impressive portfolio valued at 5 billion dollars, comprising 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. The company’s reach extends nationwide with offices in key cities like New York City, Dallas, Chicago, and Richmond, Virginia, employing more than 7,000 team members.
MCR operates hotels under numerous prestigious brands including Marriott and Hilton, reflecting its reputation for high-quality ho... Show More
MCR operates hotels under numerous prestigious brands including Marriott and Hilton, reflecting its reputation for high-quality ho... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-do attitude
- Ability to follow guidelines
- Ability to handle pace and pressure
- Listening and conflict resolution skills
- Communication skills
- Hospitality and guest service orientation
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift worked
- Clock in/out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under pressure and stress
- Effective listening, conflict resolution, and communication skills
- Desire to serve guests with hospitality and guest service orientation
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time and adhere to scheduled breaks
- Ability to provide sufficient notice when calling out for a scheduled shift
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily while cleaning
- Complete operational checklists with 100% accuracy every shift
- Provide accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed with a smile
- Communicate clearly, honestly, and professionally with team members
- Show willingness to stretch beyond traditional role to meet business needs
- Collaborate to create a welcoming environment for guests and positive workplace
- Complete pre-cleaning duties such as stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Perform additional cleaning projects as assigned by supervisor
- Maintain spotless cleanliness in all public and back of house areas
- Adhere to all safety and operational guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter