Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites Yuma is part of MCR, one of the largest hotel owner-operators in the United States, known for managing a diverse portfolio of premium-branded hotels. Founded in 2006, MCR operates across 37 states and 106 cities, boasting a $5 billion portfolio of 148 hotels and employing over 7,000 team members. MCR's impressive recognition in the hospitality industry includes accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and receiving the Marriott Partnership Circle Award multiple times. The company holds a strong reputation for quality, innovation, and outstanding customer service while operating properties... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality or customer service preferred
- Ability to maintain a positive, can-do attitude
- Ability to follow established housekeeping and safety guidelines
- Ability to work under pressure and manage fast-paced tasks
- Strong listening and conflict resolution skills
- Effective verbal communication skills
- Desire to provide excellent guest service
- Willingness to work varied shifts including evenings, weekends, and holidays
- Reliable punctuality and adherence to clock-in/out policies
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve guests and provide excellent hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time and comply with scheduled breaks and call-out procedures
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all areas, both front and back of house, clean and well-organized
- Assist in cleaning guest rooms and public spaces to maintain cleanliness
- Greet every guest happily with a smile while cleaning
- Complete all operational checklists accurately and on schedule every shift
- Submit accurate and timely shift handover reports
- Wear a clean, approved uniform and be well-groomed, wearing a nametag and smiling at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to stretch beyond traditional roles
- Collaborate with all levels of staff to create a welcoming and effective workplace
- Perform pre-cleaning duties including stocking room supplies and tools
- Thoroughly clean and restock assigned guest rooms each shift
- Undertake additional cleaning projects as assigned by supervisor
- Follow all job-related instructions and perform other related duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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