Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $11.00 - $13.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn by Marriott Temple is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a diversified portfolio of 148 premium-branded hotels comprising over 22,000 guestrooms, spread across 37 states and 106 cities. The company boasts a workforce of more than 7,000 team members nationwide, managing hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent properties. Renowned for innovation and excellence, MCR has earned multiple accolades including Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. The... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time and not work off the clock
- Ability to clock in and out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
- Ability to perform physical tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Must be able to follow instructions and perform all job-related duties as assigned
- Must be able to perform the essential functions of the position satisfactorily
- Must maintain a positive and hospitable demeanor while working
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude with willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear communication skills
- Desire to serve all guests
- Ability to work well under high-pressure situations
- Commitment to teamwork and collaboration
- Knowledge of hotel features and amenities desirable
- Familiarity with relevant technology useful
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to excellent guest satisfaction scores
- Address challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support hotel events and groups
- Answer phone calls with friendly service using approved greetings
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Always greet guests while cleaning rooms
- Complete operational checklists with 100% accuracy
- Ensure timely and accurate shift handover reports
- Maintain a clean and flawless uniform appearance
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by stretching beyond traditional role duties
- Collaborate with team members to create a welcoming environment
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Perform additional cleaning projects in public spaces and back-of-house areas as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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