Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Allentown West is part of MCR, one of the largest hotel owner-operators in the United States. Established in 2006, MCR operates a diversified portfolio of 148 premium-branded hotels across 37 states and 106 cities. With over 7,000 team members nationwide, MCR manages hotels under renowned Marriott and Hilton brands, among others. The company is celebrated for its innovation in travel and hospitality, holding prestigious awards such as Fast Company’s 10 Most Innovative Travel Companies of 2020, Marriott Partnership Circle Award, and Hilton Legacy Award for Top Performer. The Hilton Garden Inn Allentown West embodies MCR’s commitment to... Show More
Job Requirements
- Must be 18 years of age or older
- Willing to work evenings, nights, weekends, and holidays
- Able to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Positive can-do attitude and willingness to learn
- Ability to convey information clearly
- Must arrive and clock in on time for each shift
- Able to perform physical tasks including stooping, climbing, balancing, kneeling, crawling, standing, walking, and lifting
- Provide sufficient notice when calling out for a scheduled shift
- Clock in and out for breaks as scheduled
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear communication abilities
- A strong desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to work well under stress and high-pressure situations
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support events and groups at the hotel
- Use relevant technology effectively
- Answer incoming calls with friendly service using approved greetings
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests cheerfully while cleaning
- Complete pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects in storage rooms, public spaces, and guest laundry
- Maintain accurate completion of operational checklists
- Submit timely and accurate shift handover reports
- Wear clean, approved uniform and be well-groomed per company standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude by stretching beyond traditional roles
- Collaborate to create a welcoming guest environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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