Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Team-oriented environment
Job Description
Residence Inn Temple is a part of the Residence Inn by Marriott brand, which is renowned for its extended-stay hotels designed to provide a comfortable, home-like atmosphere for guests. Located in Temple, this hotel caters to travelers who are seeking more than just a place to stay, offering amenities that enhance the overall guest experience including spacious suites, fully equipped kitchens, and thoughtful services tailored to longer visits. The brand is committed to maintaining high standards of cleanliness, guest satisfaction, and hospitality to create welcoming environments where guests feel valued and cared for during their stay.
The Housekeeper role... Show More
The Housekeeper role... Show More
Job Requirements
- Must be 18 years of age or older
- Positive can-do attitude
- Experience in hospitality or related field preferred
- Ability to follow guidelines and procedures
- Handle stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent guest service
- Willingness to work varied schedules including nights and weekends
- Punctual arrival and departure for shifts
- Adherence to break schedules
- Provide sufficient notice for any call outs
- Ability to perform physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Capability to work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with commitment to hospitality
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality in clocking in and out for shifts and breaks
- Ability to provide sufficient notice for call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support groups and events at the hotel by being aware and helpful
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Always greet guests happily while cleaning
- Complete operational checklists accurately and on time each shift
- Submit accurate handover reports for shift-to-shift communication
- Wear a clean, approved uniform and be well-groomed at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a willing-can-do attitude to meet business needs
- Collaborate effectively to create a welcoming environment
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Perform additional cleaning projects as assigned in storage rooms, public spaces, and laundry
- Ensure front and back of house areas are well-organized and clean
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.