Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Pasadena Hotel and Pool, operated under the esteemed management of MCR, offers a premium hospitality experience in a clean, friendly, and well-organized environment. Founded in 2006, MCR is the 3rd-largest hotel owner-operator in the United States with a substantial portfolio valued at $5.0 billion. This portfolio includes 148 premium-branded hotels containing over 22,000 guestrooms across 37 states and 106 cities. MCR boasts more than 7,000 dedicated team members operating hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. Recognized as one of Fast Company's 10 Most Innovative Travel Companies in 2020, MCR has earned prestigious awards... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service or consumer-facing franchise preferred
- Ability to work stressed and high-pressure situations
- Positive attitude and willingness to learn
- Effective communication skills
- Ability to follow guidelines and procedures
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must be punctual and adhere to clock-in/out policies
- Must be able to perform physical working demands including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Must provide sufficient notice for call outs as directed by supervisor
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform essential physical requirements of the role such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Contribute to guest satisfaction scores by working collaboratively with all team members
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features, amenities, and relevant technology
- Answer incoming calls with friendly service using the approved greeting
- Complete pre-cleaning duties including stocking supplies and attending morning meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning tasks as needed
- Maintain sparkling clean workspaces and pitch in to assist in public space cleanliness
- Wear a clean approved uniform, be well-groomed, wear a nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to go beyond traditional roles
- Collaborate with team members at all levels to create a welcoming environment for guests and a positive workplace
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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