Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites by Hilton Smyrna Nashville is part of the MCR family, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a robust portfolio valued at $5.0 billion, consisting of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. With a national presence managed through offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR is a major force in the hospitality industry, partnering with major brands such as Marriott and Hilton alongside several independent hotels. The company has been recognized for its innovation and excellence in hotel management, having... Show More
Job Requirements
- Must have experience in a hospitality or related field preferred
- Must have a positive can-do attitude and willingness to learn
- Must be able to follow guidelines and procedures
- Must work well under pace and pressure
- Must be effective at listening, conflict resolution, and communication
- Must have a desire to serve all guests
- Must be at least 18 years old
- Must be willing to work varied schedules including nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled times
- Must clock in and out for breaks as scheduled
- Must provide sufficient notice for shift call outs
- Must be able to perform physical demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting certain housekeeping items
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve guests with hospitality
- Be at least 18 years of age
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Capability to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Adherence to uniform and grooming standards
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel facilities and amenities
- Support all groups and events at the hotel
- Utilize relevant technology for job duties
- Answer incoming calls with friendly, professional phone etiquette
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests positively while cleaning
- Complete all operational checklists accurately and on time
- Prepare and hand over shift reports accurately
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly and professionally with team members
- Show willingness to perform duties beyond traditional role requirements
- Collaborate with team members to create a welcoming environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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