Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Uniform allowance
Employee Discounts
Retirement Plan
Job Description
Courtyard Abilene SW, located at 4350 Ridgemont Dr., Abilene, TX 79606, is part of the Marriott chain of hotels known for delivering exceptional hospitality experiences. As a mid-tier hotel brand, Courtyard by Marriott focuses on providing a comfortable, convenient, and welcoming environment for both business and leisure travelers. The hotel is committed to maintaining high standards of cleanliness, customer service, and overall guest satisfaction. This location emphasizes a team-oriented culture where teamwork, communication, and pride in one’s work contribute to the overall success of the property and positive guest experiences. Courtyard Abilene SW is dedicated to upholding the Marriott Core... Show More
Job Requirements
- Experience in a hospitality service consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- ability to work well in stressful high-pressure situations
- effective listening and conflict resolution skills
- strong communication skills
- desire to serve guests
- must be 18 years of age or older
- willingness to work varied schedule including evenings nights weekends and holidays
- punctuality in clocking in and out for shifts and breaks
- provide sufficient notice for call outs
Job Qualifications
- Experience in a hospitality service consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- ability to follow established guidelines and procedures
- ability to work well in stressful high-pressure situations
- effective listening and conflict resolution skills
- strong communication skills
- desire to serve guests
- must be 18 years of age or older
- willingness to work varied schedule including evenings nights weekends and holidays
- punctuality in clocking in and out for shifts and breaks
- provide sufficient notice for call outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use the guests’ names whenever possible ensuring they feel properly welcomed
- work together to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of all hotel facility features and amenities
- support all groups and events at the hotel
- understand relevant technology for the role
- answer all incoming calls with friendly service using the approved greeting
- keep all workspaces sparkling clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests by name if possible while cleaning
- complete all operational checklists accurately and at designated times every shift
- prepare accurate and timely shift handover reports
- wear a clean approved uniform and be well-groomed while smiling and wearing a nametag
- communicate clearly, honestly, and professionally with team members
- be willing to stretch beyond traditional role to meet business and guest needs
- collaborate with all team members to create a welcoming guest environment and positive workplace
- complete all pre-cleaning duties including stocking supplies and tools, attending morning meetings, and assisting with laundry
- thoroughly clean and restock assigned guest rooms each shift
- perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep-clean guest rooms as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Jobs By Filter