Housekeeper

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Homewood Suites by Hilton Baltimore-BWI Airport is a premier extended-stay hotel that offers guests a welcoming and comfortable atmosphere near Baltimore Washington International Airport. This hotel is part of the larger MCR family, which is the third-largest hotel owner-operator in the United States. MCR, founded in 2006 and headquartered in several major cities including New York, Dallas, Chicago, and Richmond, Virginia, manages a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities. Their properties include a diverse range of Marriott, Hilton, and independent hotels, serving over 7,000 team members nationally. Known for innovation and excellence in... Show More

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns of co-workers and guests
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older to perform this job
Must be willing to work varied schedules including evenings, nights, weekends, and holidays
Must arrive and clock in on time for every shift worked and clock out at the scheduled time unless directed otherwise
Must clock in/out for breaks at designated times
Must provide sufficient notice as directed when calling out for a shift

Job Qualifications

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Effective listening, conflict resolution, and communication skills
Desire to serve all guests with excellent hospitality and guest service
Must be 18 years of age or older
Willingness to work a varied schedule including evenings, nights, weekends, and holidays
Able to arrive and clock in on time for every shift
Ability to follow clock-in/out and break scheduling protocols
Provide sufficient notice when calling out for a scheduled shift

Job Duties

Greet guests happily upon arrival and throughout their stay
Use guests' names whenever possible to ensure a welcoming atmosphere
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of all hotel features and amenities
Support all groups and events held at the hotel
Understand and utilize relevant technology for the role
Answer incoming calls with friendly service using the approved greeting
Keep all workspaces clean and well-organized in both front and back of house areas
Pitch in to clean guest rooms and public spaces as needed
Greet every guest while cleaning with a smile and by name if possible
Complete all operational checklists accurately and on time every shift
Submit shift handover reports accurately and punctually
Maintain a flawless uniform and follow grooming standards
Communicate clearly, honestly, and professionally with team members
Demonstrate a can-do attitude by being willing to stretch beyond traditional roles
Collaborate at all levels to create a welcoming environment and positive workplace
Complete pre-cleaning duties including stocking supplies and attending meetings
Thoroughly clean and restock assigned guest rooms per shift
Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning areas as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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