Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development opportunities
Flexible Schedule
Job Description
Residence Inn by Marriott Temple is a well-established extended stay hotel known for its commitment to providing guests with a comfortable, welcoming, and thoroughly clean environment. As part of the Marriott brand, Residence Inn Temple embraces high standards of hospitality and service, catering primarily to business travelers and families who prefer a home-like atmosphere while away from home. The hotel boasts modern amenities, spacious suites, and a dedicated team focused on ensuring an exceptional guest experience. The company culture emphasizes cleanliness, friendliness, and teamwork, resulting in a well-organized and safe environment for both guests and employees. This establishment values positive... Show More
Job Requirements
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift
- Must clock in and out for breaks at designated times
- Provide sufficient notice when calling out for a scheduled shift
- Ability to work well in stressful, high-pressure situations
- Ability to follow guidelines and procedures
- Ability to effectively handle guest and coworker concerns
- Physical ability to perform stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Commitment to wearing clean uniforms and maintaining grooming standards
- Must be able to perform essential functions with or without reasonable accommodations
- Willingness to perform additional related duties as assigned
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective at listening, understanding, clarifying, and resolving concerns
- Strong communication skills to convey information clearly
- Desire to serve all guests with hospitality and guest service focus
- Must be at least 18 years of age
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Understand and use relevant technology for the role
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests by name with a smile while cleaning
- Complete all operational checklists accurately and on time each shift
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate willingness to stretch beyond traditional role to meet business needs
- Work collaboratively to create a welcoming environment and positive workplace
- Complete pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Conduct additional cleaning projects as assigned by supervisor
- Ensure all front and back of house areas are well-organized and clean
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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