Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Corpus Christi is a premium hotel operated under the renowned brand umbrella of Hilton, providing quality accommodations and exceptional service to travelers and visitors in the Corpus Christi area. As part of the hospitality industry, the Hilton Garden Inn offers comfortable guest rooms and a variety of amenities designed to ensure a pleasant and memorable stay. The hotel focuses on cleanliness, friendly service, and creating a welcoming atmosphere for all guests. It also adheres to standards set forth by its parent operator, MCR, which is one of the largest hotel owner-operators in the United States and manages... Show More
Job Requirements
- Must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- ability to work in high-pressure situations
- arrive and clock in on time for every shift and clock out at scheduled time
- clock in and out for breaks at designated times
- provide sufficient notice for call outs
- physical ability to perform tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- able to follow guidelines and procedures
- maintain a positive, can-do attitude
- effective communication and conflict resolution skills
- willing to work as part of a team
- hospitality and guest service orientation
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- positive attitude and willingness to learn
- ability to understand and follow established guidelines and procedures
- effective at listening, understanding, clarifying, and resolving concerns
- clear communication skills
- desire to serve guests
- committed to teamwork and collaboration
- wear approved uniform and maintain grooming standards
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work collaboratively to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of hotel features and amenities
- support and be aware of all groups and events at the hotel
- understand and use relevant technology for the role
- answer all incoming calls with friendly service using the approved greeting
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests warmly while cleaning
- complete all operational checklists accurately and on time every shift
- prepare accurate and timely shift handover reports
- wear a clean, approved uniform and maintain grooming standards
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude by going beyond traditional roles as needed
- collaborate to create a welcoming environment and positive workplace
- complete all pre-cleaning duties including stocking supplies and assisting with linen
- thoroughly clean and restock assigned guest rooms each shift
- perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned
Job Qualifications
Experience
Entry Level (1-2 years)