Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hampton Inn & Suites Chicago/Waukegan is part of the MCR family, a leading hotel owner-operator in the United States specializing in the ownership and management of premium-branded hotels. Founded in 2006, MCR has grown its portfolio to 148 properties featuring over 22,000 guestrooms across 37 states and 106 cities. MCR operates under well-known brands including Marriott and Hilton, supporting a workforce of more than 7,000 team members nationwide. The company is recognized for excellence in hospitality, having received awards such as the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. With a strong emphasis on innovation,... Show More
Job Requirements
- Must be 18 years of age or older
- Willingness to work evenings, nights, weekends, and holidays
- Ability to follow established guidelines and procedures
- Ability to work in high-pressure, fast-paced environments
- Effective listening and conflict resolution skills
- Positive, can-do attitude with a willingness to learn
- Strong communication skills
- Ability to serve guests hospitably
- Punctuality and reliability in attendance
- Compliance with clock-in/clock-out and break schedules
- Provide notice when calling out from scheduled shifts
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow guidelines and procedures
- Ability to work well under pressure in high-stress situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve guests with excellent hospitality
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and adherence to clock-in and clock-out times
- Ability to take breaks as scheduled
- Responsible in providing sufficient notice for call outs as directed
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work collaboratively with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel features and amenities
- Support groups and events at the hotel
- Utilize relevant technology for the role
- Answer all incoming calls with friendly, professional phone etiquette
- Keep all areas, front and back of house, clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests with a smile while cleaning
- Complete operational checklists with 100 percent accuracy
- Submit accurate and timely shift handover reports
- Wear clean and approved uniform and maintain professional grooming
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to stretch beyond traditional roles
- Collaborate to create a welcoming environment for guests and a positive workplace
- Complete pre-cleaning duties including stocking room supplies and attending team meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects in storage rooms, public spaces, and guest laundry as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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