Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Columbus/Dublin is part of the globally respected Hilton brand, known for its welcoming hospitality and high standards in accommodation and service. This hotel offers guests a comfortable, friendly, and well-maintained environment, making it a preferred choice for travelers to the Columbus/Dublin area. As part of the hospitality industry, Hilton Garden Inn balances the needs of business and leisure guests by providing top-tier facilities, amenities, and a memorable guest service experience.
This role is offered in partnership with MCR, the third-largest hotel owner-operator in the United States, which manages a vast portfolio of premium-branded hotels across multipl... Show More
This role is offered in partnership with MCR, the third-largest hotel owner-operator in the United States, which manages a vast portfolio of premium-branded hotels across multipl... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive can-do attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must work well in stressful, high-pressure situations
- effective at listening to, understanding, clarifying, and resolving the concerns of co-workers and guests
- must have strong communication skills
- must have a desire to serve all guests
- must be 18 years of age or older
- must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- must arrive and clock in on time for every shift and clock out at scheduled time unless directed otherwise
- must clock in/out for breaks at designated times
- must provide sufficient notice when calling out from a scheduled shift
- physically able to perform stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting as part of job duties.
Job Qualifications
- Experience in hospitality or related consumer-facing service roles preferred
- positive attitude and willingness to learn
- ability to understand and follow established guidelines and procedures
- ability to work effectively under pace and pressure
- effective listening and conflict resolution skills
- strong communication skills
- desire to serve all guests
- must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctuality and adherence to clock-in/out procedures
- ability to work collaboratively with team members.
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work together to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and a sense of urgency
- maintain strong knowledge of all hotel features and amenities
- support groups and events at the hotel
- answer incoming calls with friendly service using approved greeting
- keep all workspaces clean and well-organized
- assist in cleaning guest rooms and public spaces as needed
- greet guests with a smile while cleaning
- complete all operational checklists accurately and on time
- ensure accurate and timely shift handover reports
- wear clean approved uniform and be well-groomed
- communicate clearly and professionally with team members
- demonstrate willingness to stretch beyond traditional role to meet business needs
- collaborate to create a welcoming environment
- complete all pre-cleaning duties including stocking room supplies and tools
- clean and restock assigned guest rooms
- perform additional cleaning projects as assigned by supervisor
- contribute to management performance ratings and guest satisfaction scores
- participate in spot checks and leadership walk-throughs
- track checklist completion for quality assurance
- adhere to all safety and operational guidelines.
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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