Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn by Marriott Odessa is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR is distinguished by its extensive portfolio of 148 premium-branded hotels that span 37 states and 106 cities, containing more than 22,000 guestrooms. With over 7,000 team members nationwide, MCR operates hotels under prestigious Marriott and Hilton brands, as well as numerous independent hotels. The company has earned notable accolades including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, multiple Marriott Partnership Circle Awards, and the Hilton Legacy Award for Top Performer. Additionally, MCR's TWA... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Ability to follow established guidelines and procedures
- Ability to handle stressful and high-pressure situations
- Effective listening and conflict resolution skills
- Clear communication skills
- Positive attitude and willingness to learn
- Ability to arrive and clock in on time for shifts and breaks
- Provide sufficient notice for call outs
- Physical ability to perform tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise environments preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Clear communication abilities
- Desire to serve all guests
- Must be 18 years of age or older
- Ability to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform essential functions of the position satisfactorily
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work collaboratively to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all areas clean and well-organized, both front and back of house
- Pitch in to clean guest rooms and public spaces as needed
- Greet guests while cleaning in a friendly manner
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform with nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Be willing to stretch beyond traditional role to meet business needs
- Work collaboratively to create a welcoming guest environment and positive workplace
- Complete pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Assist with additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned
- Follow established guidelines and procedures
- Arrive and clock in on time for every shift and clock out as scheduled
- Take designated breaks and provide sufficient notice for call outs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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