Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites Memphis/Southaven is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. With offices located in New York City, Dallas, Chicago, and Richmond, Virginia, the company operates a diverse range of hotels under nine Marriott brands, eight Hilton brands, and several independent unflagged hotels. MCR is recognized for its innovation and excellence in the hospitality industry; notably, it was named among Fast Company's 10 Most Innovative Travel Companies of 2020 and has received... Show More
Job Requirements
- Must be 18 years of age or older
- Ability to follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Must have a positive attitude and willingness to learn
- Desire to serve all guests
- Willingness to work a varied schedule including evenings, nights, weekends, and holidays
- Ability to arrive and clock in on time for every shift and break
- Provide sufficient notice for call outs
- Ability to perform physical demands of the job including stooping, climbing, balancing, kneeling, crawling, standing for long periods, walking, repetitive motions, and lifting
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to follow guidelines and procedures
- Ability to work well under pace and pressure
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests with hospitality and guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to perform essential physical functions including stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use the guests' names whenever possible to ensure they feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all groups and events at the hotel
- Understand and utilize relevant technology for the role
- Answer incoming calls with friendly service using approved greeting
- Keep all workspaces, both front and back of house, clean and well-organized
- Assist in cleaning guest rooms and public spaces as needed
- Greet guests warmly while cleaning
- Complete all operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform, nametag, and be well-groomed with a smile
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude to meet business and guest needs
- Collaborate to create a welcoming environment for guests and a positive workplace
- Complete all pre-cleaning duties including stocking supplies, attending stand-up meetings, and assisting with laundry
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects as assigned by supervisor
- Follow all established guidelines and procedures
- Arrive and clock in/out on time for shifts and breaks
- Provide sufficient notice when calling out for shifts
Job Qualifications
Experience
No experience required
Job Location
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