Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Cleveland Downtown is part of the esteemed portfolio managed by MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a substantial portfolio of 148 premium-branded hotels across 37 states and 106 cities, boasting over 22,000 guestrooms. The company holds offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR is renowned for managing hotels under major brands such as Marriott and Hilton as well as several independent hotels. The company has received numerous prestigious awards, including Marriott Partnership Circle Awards, Hilton Legacy Award for Top Performer, and recognition from Fast Company... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by immediate supervisor
- Must clock in/out for breaks at the designated time on schedule
- Must provide sufficient notice as directed by supervisor when calling out for scheduled shift
Job Qualifications
- Experience in hospitality, service, or consumer-facing franchise preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well in stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Desire to serve all guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to arrive and clock in/out on time for scheduled shifts
- Ability to provide sufficient notice for call outs as directed by supervisor
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Demonstrate understanding of relevant technology for the role
- Answer all incoming calls with friendly service using approved greetings
- Keep all workspaces, both front and back of house, sparkling clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete operational checklists with 100% accuracy on time every shift
- Ensure shift handover reports are accurate and timely
- Wear clean, approved uniform and be well-groomed with nametag and smile
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude and willingness to go beyond traditional roles
- Collaborate with all team members to maintain a welcoming environment
- Complete pre-cleaning duties such as stocking supplies and attending morning meetings
- Thoroughly clean and restock assigned guest rooms
- Perform additional cleaning projects including deep cleaning and organizing storage rooms and public areas
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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