Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Fairfield Inn & Suites Bentonville Rogers is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR operates a portfolio valued at 5 billion dollars, consisting of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. The company proudly employs over 7,000 team members across the nation and manages hotels under nine Marriott brands, eight Hilton brands, and various unflagged independent hotels. MCR has been recognized as one of the 10 Most Innovative Travel Companies by Fast Company in 2020 and has earned awards such as the Marriott Partnership Circle Award... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality, service or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow guidelines accurately
- Ability to work well under pressure
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to provide excellent guest service
- Willingness to work varied schedules including nights, weekends, and holidays
- Punctual and reliable for all scheduled shifts
- Must clock in and out on time including breaks
- Provide appropriate notice for shift call-outs
- Able to perform physical tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stress and high-pressure situations
- Effective listening and conflict resolution skills
- Clear communication abilities
- Strong desire to serve guests
- Must be at least 18 years of age
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and adherence to clock-in/out policies
- Ability to clock in/out for breaks as scheduled
- Provide sufficient notice for shift call-outs
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure a warm welcome
- Contribute to great guest satisfaction scores through teamwork
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support hotel events and groups actively
- Demonstrate understanding of relevant role-specific technology
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces front and back of house clean and well-organized
- Pitch in to clean guest rooms and public areas as needed
- Greet guests while cleaning to maintain hospitality standards
- Complete all operational checklists accurately and on time every shift
- Submit precise and timely shift handover reports
- Wear clean, approved uniform and be well-groomed per team member handbook
- Attend morning stand-up meetings and prepare cleaning carts
- Stock room supplies and tools on assigned work cart
- Clean and restock guest rooms thoroughly per shift assignment
- Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning as assigned
- Maintain effective communication with team members
- Demonstrate willingness to go beyond traditional role to meet business needs
- Collaborate to create welcoming guest environment and positive workplace
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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