Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites KC Speedway is part of the MCR family, one of the United States' largest and most respected hotel owner-operators. MCR, founded in 2006, boasts a $5.0 billion portfolio comprising 148 premium-branded hotels with over 22,000 guestrooms spread across 37 states and 106 cities. With offices in New York City, Dallas, Chicago, and Richmond, Virginia, MCR operates hotels under notable Marriott and Hilton brands, alongside several independent hotels. The company is renowned for its commitment to excellence and innovation, having been named one of Fast Company's 10 Most Innovative Travel Companies in 2020. MCR has received distinguished honors such... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in hospitality or related consumer-facing field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Ability to work effectively under stress and in high-pressure environments
- Effective listening, conflict resolution, and communication skills
- Desire to provide exceptional guest service
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Adherence to punctuality and attendance policies including clocking in/out and break scheduling
- Physical ability to perform duties involving stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting housekeeping items
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stress and high-pressure situations
- Effective listening and conflict resolution skills
- Strong communication skills
- Desire to serve guests with hospitality and excellent service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to clock in/out timely and follow attendance policies
Job Duties
- Greet guests happily upon arrival and during their stay using their names when possible
- Work collaboratively to contribute to guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support hotel groups and events awareness
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces clean, organized, and safe including front and back of house areas
- Participate in cleaning guest rooms, hallways, public spaces, and storage areas as needed
- Complete all pre-cleaning duties including stocking room supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Maintain flawless uniform and grooming standards at all times
- Complete operational checklists and shift handover reports accurately and timely
- Communicate clearly and professionally with all team members
- Demonstrate a can-do attitude by going beyond traditional tasks to meet business needs
- Collaborate effectively to create a welcoming guest environment and positive workplace
- Arrive and clock in/out on time, following break and call-out protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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