Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Staybridge Suites - Chattanooga, TN is part of MCR, a leading hotel owner-operator in the United States. Established in 2006, MCR has grown into the third-largest hotel owner-operator nationwide, managing a substantial portfolio of 148 premium-branded hotels comprising more than 22,000 guestrooms across 37 states and 106 cities. With offices located in New York City, Dallas, Chicago, and Richmond, Virginia, MCR emphasizes a commitment to quality and guest satisfaction, operating under nine Marriott brands, eight Hilton brands, and multiple independent hotels. Recognized for its innovation in the travel industry, MCR was named one of Fast Company's 10 Most Innovative Travel... Show More
Job Requirements
- Must be 18 years of age or older
- experience in hospitality or service preferred
- positive attitude and willingness to learn
- ability to follow guidelines and procedures
- ability to work under pressure
- effective listening, conflict resolution and communication skills
- desire to serve guests
- willingness to work varied schedules including nights, weekends and holidays
- punctuality in clocking in and out
- provide notice when calling out
- able to perform physical duties such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, lifting
Job Qualifications
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- positive can-do attitude and willingness to learn
- ability to understand and follow established guidelines and procedures
- effective listening and conflict resolution skills
- clear communication skills
- desire to serve guests
- must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctuality in clocking in and out for shifts and breaks
- ability to provide sufficient notice when calling out
- commitment to teamwork and professional conduct
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and a sense of urgency
- maintain strong knowledge of hotel facilities and amenities
- support events and group activities at the hotel
- utilize relevant technology for the role
- answer incoming calls with friendly service using approved greeting
- keep all work areas clean and well-organized
- participate in cleaning guest rooms and public spaces as needed
- greet guests warmly while cleaning
- complete operational checklists accurately and on time every shift
- prepare shift handover reports timely and accurately
- wear clean, approved uniform, be well-groomed, and maintain professional appearance
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude by meeting business and guest needs beyond traditional role requirements
- collaborate with all team members to create a welcoming environment
- complete pre-cleaning duties including stocking room supplies and attending morning meetings
- thoroughly clean and restock assigned guest rooms per shift
- perform additional cleaning projects in storage rooms, public areas, and guest laundry as assigned
- uphold hotel cleanliness and organization standards throughout all areas
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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