Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Homewood Suites KC Speedway is part of MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a diverse portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities. Known for operating hotels under well-regarded Marriott and Hilton brands, as well as several independent hotels, MCR prides itself on delivering an exceptional hospitality experience and fostering a positive work environment for its more than 7,000 team members nationwide. The company has received numerous accolades, including being named one of Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple awards... Show More
Job Requirements
- Must be 18 years of age or older
- Experience in a hospitality, service, or related consumer-facing field preferred
- Positive can-do attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work effectively under pressure
- Strong listening and conflict resolution skills
- Clear communication skills
- Desire to serve guests with hospitality
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality for clock-in and clock-out times
- Ability to adhere to scheduled breaks
- Provide sufficient notice when calling out for a shift
- Physical ability to perform tasks such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting
- Able to perform essential functions of the position satisfactorily
Job Qualifications
- Experience in hospitality, customer service, or consumer-facing roles preferred
- Positive attitude and willingness to learn
- Strong communication and conflict resolution skills
- Ability to follow guidelines and procedures
- Desire to provide excellent guest service
- Effective teamwork and collaboration skills
- Ability to work under pressure and in a fast-paced environment
- Minimum age of 18 years to perform job duties
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Ability to adhere to uniform and grooming standards
- Familiarity with using relevant technology in hospitality settings
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure a warm welcome
- Work collaboratively to achieve great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and hotel events
- Use relevant technology and answer calls with friendly service
- Keep all workspaces clean and organized
- Participate in cleaning guest rooms, public spaces, and back-of-house areas
- Complete pre-cleaning duties such as stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms
- Take on additional cleaning projects as assigned
- Accurately complete operational checklists each shift
- Submit timely and accurate shift handover reports
- Wear clean, approved uniform and maintain grooming standards
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a positive can-do attitude and collaborate to create a welcoming environment
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter