Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Tucson AZ TownePlace Suites is part of the prestigious MCR Hotels, the third-largest hotel owner-operator in the United States. Established in 2006, MCR Hotels has grown impressively to manage a $5.0 billion portfolio consisting of 148 premium-branded hotels with over 22,000 guestrooms in 37 states and 106 cities. With a team of more than 7,000 members nationwide, MCR Hotels operates a variety of hotels under major brands including Marriott, Hilton, and a selection of independent flagless hotels. The company is widely recognized for its industry excellence, having received multiple awards such as the Marriott Partnership Circle Award and the Hilton... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Can-do attitude
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Effective listening and conflict resolution skills
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift worked and clock out as scheduled
- Must clock in and out for breaks at designated times
- Provide sufficient notice when calling out of scheduled shifts
Job Qualifications
- Experience in hospitality, service or consumer-facing franchise preferred
- Positive can-do attitude with willingness to learn
- Ability to understand and follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Desire to provide excellent hospitality and guest service
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Ability to arrive and clock in on time and abide by scheduled breaks and shift rules
- Able to perform essential physical functions and tasks required by the role
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support hotel groups and events
- Answer incoming calls with friendly, approved greetings
- Keep all workspaces clean, organized, and safe
- Pitch in to clean guest rooms and public areas as needed
- Greet every guest with a smile and name while cleaning
- Complete all operational checklists accurately and on time every shift
- Prepare accurate and timely handover reports for shifts
- Wear clean, approved uniforms and nametags while well-groomed
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude to meet business and guest needs
- Collaborate with all team members to create a welcoming environment
- Complete pre-cleaning duties including stocking supplies and attending meetings
- Thoroughly clean and restock assigned guest rooms per shift
- Perform additional cleaning projects as assigned, including deep cleaning and organizing storage and public spaces
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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