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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.30 - $17.30
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
flexible schedule
Training opportunities
career advancement
Employee Discounts
Comprehensive benefits plan
supportive work environment
competitive benefits
Job Description
The Hampton Inn Buffalo-Amherst, located in Amherst, NY, is a distinguished hotel strategically positioned between the Amherst Recreation Complex and the University at Buffalo North Campus. This location places it in the heart of a vibrant community with year-round indoor and outdoor recreational activities and a bustling tourism destination at the Northtown Center. As the first hotel in the nation certified for Universal Design, the Hampton Inn Buffalo-Amherst stands out as a leader in socially responsible and inclusive hospitality design. This commitment to innovation and guest satisfaction makes it an attractive place to work and visit.
The Hampton Inn Buffalo-A... Show More
The Hampton Inn Buffalo-A... Show More
Job Requirements
- high school degree or equivalent preferred
- 6 months of housekeeping or janitorial services preferred
- ability to arrive to work on time when scheduled
- ability to learn, follow and enforce standards for cleanliness with exceptional attention to detail
- physically able to move large objects such as carts, large bags of linen, ironing board
- physically able to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles
- strong customer service orientation
- organization and time management skills
- ability to consistently manage workload as assigned
- ability to read and recognize suite numbers
- effective communication skills with guests and team members verbally or in written form
- ability to operate in a 7-day per week, 24-hour per day business setting
Job Qualifications
- high school degree or equivalent preferred
- 6 months of housekeeping or janitorial services preferred
- ability to arrive to work on time when scheduled
- ability to learn, follow and enforce standards for cleanliness with exceptional attention to detail
- ability to physically move large objects such as carts, large bags of linen, ironing board
- ability to operate cleaning equipment such as vacuum cleaners, brooms, spray bottles
- strong customer service orientation
- organization and time management skills
- ability to consistently manage workload as assigned
- ability to read and recognize suite numbers
- effective communication skills with guests and team members verbally or in written form
- ability to operate in a 7-day per week, 24-hour per day business setting
Job Duties
- cleaning hallways, lobbies, lounges, communal restrooms, corridors, elevators, stairways, fitness center, locker rooms, breakrooms, building entryways, and other areas as assigned
- dusting, vacuuming, sweeping, and washing windows/tracks
- wiping down counters, coffee tables, side tables, and other furniture
- using vacuum cleaners and shampooers to clean rugs, carpets, upholstered furniture, and draperies
- bathrooms, showers, toilets, sinks, and countertops cleaning
- reporting areas as cleaned and available
- emptying common area trash cans and replacing trash bags
- check maid cart for needed supplies and stock as needed
- return items such as luggage carts, large bags of linen, cots, or baby cribs to designated areas
- deliver room amenities to guests as needed such as toiletries, hair dryer, ironing board, TV remote, or other items
- report, turn in and log all lost and found items
- greet or acknowledge guests immediately and politely
- respond to special requests and questions by guests, providing extra amenities in a timely manner
- provide customer service to guests including information about hotel services, activities, and local attractions or direct guests to the front desk
- prepare room for housekeeping services including removing bed linens, used towels, bringing used linen to laundry room, and emptying trash cans
- report and assist with maintenance deficiencies, safety hazards, accidents, or injuries
- follow personal protective equipment requirements and report any defective, damaged, or lost PPE
- follow all safety procedures and act in emergency situations
- ensure uniform and personal appearance are clean and professional
- maintain a hospitable service atmosphere at all times
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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