Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $22.17 - $27.15
Work Schedule
Day Shifts
Night Shifts
Benefits
401(k)
Employee assistance program
employee discount
Referral program
Job Description
San Diego Theatres is a renowned entertainment venue that serves as a cultural hub for the community, offering a variety of performances and events that enrich the local arts scene. Known for its commitment to excellence in guest service and event management, San Diego Theatres prides itself on creating memorable experiences for patrons, artists, and staff alike. The organization operates several venues with a vibrant calendar of performances ranging from theater productions, concerts, and community events. Their focus on delivering outstanding entertainment is supported by a dedicated team that works seamlessly to ensure each event runs smoothly and guests have... Show More
Job Requirements
- High school diploma or general education degree GED with four years of related experience and/or training
- Associates degree preferred or equivalent combination of education and experience
- Two years relevant experience in customer service and personnel management
- Strong interpersonal skills with the ability to diplomatically and tactfully resolve difficult and sensitive situations
- Possess exceptional ethics, honesty, and integrity as well as complete respect for confidentiality and appropriateness of communication
- Ability to speak effectively before groups of customers or employees
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Advanced proficiency in Microsoft Outlook, Word and Excel
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percentages
- Ability to carry out instructions furnished in written, oral, or diagram form
- Availability to work day, evening or shifts including weekends and holidays
Job Qualifications
- High school diploma or GED with four years of related experience and/or training
- Associates degree preferred or equivalent combination of education and experience
- Two years relevant experience in customer service and personnel management
- Strong interpersonal skills with the ability to resolve sensitive situations diplomatically
- Exceptional ethics, honesty, and integrity
- Ability to communicate effectively with groups and write routine correspondence
- Proficiency in Microsoft Outlook, Word, and Excel
- Ability to perform mathematical computations required for the role
- Ability to carry out instructions in various formats
- Awareness of Americans with Disabilities Act and public safety regulations
- Ability to communicate concisely in English
- Bilingual skills a plus
- Trained Crowd Manager certification a plus
Job Duties
- Maintain a positive attitude and an open mind
- Strive to create an atmosphere of cooperation, engagement, and respect
- Continuously develop personal understanding of SDT Mission, Vision and Values statements, and communicate their application to the Event Services team
- Provide onsite event management of the Event Services Team
- Collaborate with Ticketing, Production, Public Safety, and Food and Beverage divisions
- Assign positions for Event Service team members according to scheduling and attendance
- Prepare and deliver clear and coherent briefings about event plans
- Conduct walkthroughs on event days to verify venue preparation
- Liaise with public and private event clients to ensure front-of-house requirements are met
- Create a welcoming and inclusive atmosphere for the Event Services team
- Coordinate guest ingress and egress procedures with Public Safety
- Compile and complete necessary event management documents
- Develop and coach the Event Services team to ensure service standards
- Assist with staff uniform inventory and distribution
- Help develop staff training programs focused on service and employee engagement
- Maintain departmental digital organization to increase communication efficiency
- Partner with Event Operations management for planning and project management
- Assist with the implementation of policies and promptly report concerns
- Complete additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter