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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Weekend Shifts
Benefits
competitive hourly wage
Job Description
The Pablo Center at the Confluence is a premier performing arts venue dedicated to providing exceptional cultural and entertainment experiences to the community. Located in a vibrant artistic hub, the Pablo Center serves as a gathering place for artists, audiences, and community members alike, hosting a diverse array of performances and events ranging from theater, music, dance, and other live productions. The center is committed to maintaining high standards of service, safety, and hospitality, ensuring each event is memorable for all guests and participants. As a respected institution in the cultural landscape, the Pablo Center emphasizes teamwork, professionalism, and guest... Show More
Job Requirements
- Previous experience in a supervisory or managerial role in a customer service environment preferably in a theater or event setting
- Availability to work evenings and weekends including late hours to accommodate show schedule
- Ability to work efficiently under pressure in a fast-paced environment especially during busy events
- Proven ability to handle cash and transactions accurately and securely
- Knowledge of basic safety procedures and emergency protocols
- Strong leadership and team management skills with the ability to motivate and guide staff
- Exceptional communication skills both verbal and written
Job Qualifications
- Previous experience in a supervisory or managerial role in a customer service environment preferably in a theater or event setting
- Strong leadership and team management skills with the ability to motivate and guide a diverse group of staff
- Exceptional communication skills both verbal and written with the ability to interact professionally with patrons staff and stakeholders
- Proven ability to handle cash and transactions with accuracy and integrity
- Ability to work efficiently under pressure in a fast-paced environment especially during busy events
- Availability to work evenings and weekends including late hours to accommodate show schedule
- Knowledge of basic safety procedures and emergency protocols
- A friendly approachable and professional demeanor with a strong commitment to customer service
Job Duties
- Manage and lead all front-of-house staff during events including bartenders valet attendants ushers box office team members and custodians
- Ensure staff is performing their duties efficiently professionally and according to venue standards
- Provide guidance support and assistance to staff when needed ensuring a positive and well-coordinated work environment
- Ensure every patron has a positive welcoming experience from arrival to departure
- Address guest concerns or complaints with professionalism and tact resolving issues promptly ensuring guest satisfaction
- Act as the primary point of contact for customer service issues or incidents ensuring timely and professional management
- Oversee handling of cash credit card and online transactions at all front-of-house stations ensuring financial procedures are followed accurately and securely
- Assist with cash handling and reconciliation at the end of events ensuring accuracy and accountability
- Ensure all front-of-house areas are fully prepared and functional prior to the start of each event
- Work with other departments such as technical staff to ensure seamless coordination between front-of-house and backstage operations
- Step in and assist with duties such as ushering bartending or customer service during peak times or if staff require assistance
- Ensure all front-of-house operations comply with health safety and fire regulations
- Coordinate emergency procedures including evacuation protocols if necessary
- Maintain a clean safe and organized environment for guests and staff
- Assist in scheduling front-of-house staff and ensuring adequate coverage for each event
- Help train and onboard new staff to ensure consistent high-quality service
- Conduct pre-event briefings to ensure staff members are aware of their roles and event details
- Address operational or customer service issues during the event resolving them efficiently and effectively
- Take appropriate actions in emergencies ensuring safety and security of guests and staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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