Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $54,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Flexible Schedule
Employee Discounts
Professional Development
Job Description
The Minnesota Orchestral Association, known for its flagship ensemble the Minnesota Orchestra, is a distinguished non-profit organization dedicated to enriching and inspiring communities through world-class orchestral music and educational initiatives. Situated in the vibrant Twin Cities metropolitan area, the organization embraces a mission centered on service, diversity, and inclusivity, ensuring that every encounter resonates with warmth, respect, and professionalism. The Orchestra Hall serves as the primary venue, hosting a rich variety of musical events and community engagements which connect audiences to exceptional artistic experiences. Employees are valued as critical contributors to the organization's success, underpinning its core values of respect,... Show More
Job Requirements
- High School diploma, GED or equivalent
- minimum of 2 years experience in a personnel management role
- minimum of 2 years customer service experience OR event management experience
- proficiency in typing and computer software/hardware usage
- knowledge of M365 and MS Office suite preferred
- demonstrated ability to manage confidential and sensitive information
- exceptional organizational and time management skills
- adept at managing multiple projects and deadlines
- ability to synthesize information quickly, problem-solve and make appropriate decisions
- curious, thoughtful with desire to experiment, test and learn
- ability to collaborate with others to identify and solve issues and lead through influence
- strong written and verbal communication skills
- commitment to and enthusiasm for Minnesota Orchestra’s mission, values and business goals.
Job Qualifications
- High School diploma, GED or equivalent
- minimum two years experience in a personnel management role
- minimum two years customer service or event management experience
- experience in arts, cultural or entertainment organizations or non-profit organizations strongly preferred
- proficiency in typing and computer software/hardware usage
- knowledge of M365 and MS Office suite preferred
- demonstrated ability to manage confidential and sensitive information
- exceptional organizational and time management skills
- adept at managing multiple projects and deadlines
- ability to synthesize information quickly and problem-solve
- curious and thoughtful with a desire to experiment and learn
- ability to collaborate and lead through influence
- strong written and verbal communication skills
- commitment to Minnesota Orchestra's mission and values.
Job Duties
- Acts as a primary Event Manager for Orchestra Hall events
- coordinates event logistics
- ensures event is adequately and appropriately staffed, reassigning event responsibilities as necessary
- ensures event staff is adequately informed of performance conditions
- ensures guests are courteously and efficiently ticketed, seated and served
- ensures adequate emergency response is provided as necessary
- coordinates logistics and staffing for Minnesota Orchestra Community events
- plans, oversees and staffs all audience development and community events including Open Streets, Doors Open, Pride, Symphony for the Cities, MPR Day at the State Fair
- manages logistics, setup and strike needs for these events including materials, plan communication, and execution
- works with Volunteer Services Manager to secure volunteers for events
- maintains a presence at these events, monitoring and evaluating visibility and effectiveness, suggesting enhancements and changes as necessary
- ensures smooth operation of all events through advanced planning and coordination with other Audience Services and MOA staff
- participates on the Event Manager team for all Minnesota Orchestra events and Association sponsored events
- assists Front of House Manager with the documentation and maintenance of event information, policies and procedures, front of house position descriptions, position maps and communication tools
- prepares Event Information report, in coordination with multiple departments, to be shared with staff for each event
- monitors lobby and box office digital content, point of sale marketing, brochure displays and general signage
- works with Marketing Coordinator and Front of House Manager to coordinate digital signage calendar, production and scheduling for Orchestra Hall
- works with Marketing Coordinator for material distribution and maintains all brochure racks
- distributes monthly events calendar to downtown businesses
- assists in setting and evaluation of realistic Department goals
- monitors and maintains a high standard of customer service at all times
- monitors all Event Staff for customer service, efficiency, accuracy, etc., reporting back results to both the employee and the Audience Services Management Team
- responds to Front of House related customer concerns
- upholds Audience Services standards of service, advocacy, efficiency and courtesy
- ensures that both internal and external customers feel they are the primary purpose of the Association's business
- recognizes customer complaints, collects information to determine problems, takes appropriate action, and communicates feedback to the Association
- identifies recurring problems in meeting guest expectations and implements solutions
- communicates Association policies accurately to customers
- provides back-up support for Audience Services staff and models urgency relative to service levels
- manages service provided by Audience Services staff, determining when assistance or intervention is necessary
- manages and evaluates assigned part-time Front of House staff
- assists with maintaining Front of House informational resources and training
- provides general supervision of Audience Services Staff during assigned events/shifts including Ticket Services, Stage Door and House staff
- assesses and monitors staff capability and determines further staffing needs
- identifies and delegates department-related projects, monitoring for accuracy and tracking progress
- addresses staff policy violations and conflicts, taking immediate action and reporting incidents to appropriate management
- ensures all employee checkouts and banks are complete, accurate and balanced
- provides input for staff evaluations
- updates and reminds staff of current products and policies
- demonstrates commitment to MN Orchestra values
- acts as a role-model and encourages high performance
- sets clear goals and priorities, holding self and reports accountable to strategic priorities
- leads through changing priorities
- coaches direct reports on performance and skill development
- creates environment inspiring commitment and performance
- leads innovation and positive change
- maintains staff by recruiting, selecting and training employees.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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