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Job Overview

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Work Schedule

Weekend Shifts

Job Description

The Philadelphia Orchestra and Ensemble Arts Philly (POEA) represent a vital cultural institution in Philadelphia, serving as both the owner and operator of historic venues such as the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts. POEA is also the programming partner for the Forrest Theatre, making it a cornerstone of the city’s artistic and civic identity. The organization welcomes over one million visitors annually to these iconic venues spread across Center City, creating a vibrant constellation of stages for a variety of artistic presentations. POEA showcases a wide array of performances, including Broadway shows,... Show More

Job Requirements

  • High school diploma or equivalent
  • proven experience in a leadership role within performing arts or event management
  • strong interpersonal and communication skills
  • ability to work evenings and weekends
  • reliable and able to work onsite at multiple venues
  • ability to handle emergency situations effectively
  • organizational skills to manage uniforms and staff schedules

Job Qualifications

  • Proven experience as a house manager or similar leadership role in a performing arts center or related industry
  • excellent leadership supervisory and interpersonal skills
  • strong communication and problem-solving skills
  • ability to multitask and handle emergency situations with calm and confidence
  • knowledge of front of house operations and event management
  • ability to maintain accurate records and generate performance reports
  • familiarity with union policies and procedures is a plus

Job Duties

  • Supervise usher staff and assistant house managers prior to and during events providing direction guidance and issuing discipline as necessary
  • lead pre-event meetings to provide ushers with relevant information relating to the day’s event(s)
  • report and manage an active uniform inventory for usher staff
  • serve as the point of contact for front of house information and needs during an event
  • resolve audience issues such as broken seats double-booking accommodating audience members with disabilities etc.
  • serve as a liaison to the box office team and coordinate with them to resolve seating issues
  • communicate with the production manager to balance the needs of the production with the needs of the audience

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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