Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.63 - $1.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Group medical
Dental
Vision
Life
disability
Paid Time Off
Sick Time
401(k) plan with Company Match
Job Description
Terranea Resort is a premier luxury coastal destination located in Rancho Palos Verdes, California. Renowned for its breathtaking ocean views, exceptional guest services, and expansive, elegantly designed accommodations, Terranea set the benchmark for upscale hospitality and guest experiences. As a leading resort committed to delivering impeccable standards, Terranea combines the highest levels of comfort with an unparalleled commitment to environmental sustainability and community engagement. Guests at Terranea enjoy access to world-class amenities, including multiple restaurants, a luxurious spa, championship golf, and myriad outdoor activities, all within an exquisite setting that celebrates the beauty of nature and the local region.
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Job Requirements
- High school diploma or general education degree (GED) or minimum of six months related experience and/or training
- Must be able to understand, speak, read, and write in the basic English language
- Must be available to work varied shifts and flexible schedules
- Must have valid driver’s license
- Previous hospitality experience in a Four Star quality organization preferred
Job Qualifications
- Fluency in English both verbal and non-verbal
- Ability to count
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize
- Ability to be a clear thinker, remaining calm and resolving problems using good judgement
- Ability to follow directions thoroughly
- Ability to understand guest’s service needs
- Ability to work cohesively with co-workers as part of a team
- Ability to work with minimal supervision
- Ability to maintain confidentiality of guest information and pertinent hotel data
- Previous experience in cleaning public buildings desirable
- Knowledge of proper chemical handling desirable
- Fluency in a foreign language, preferably Spanish, desirable
- Experience in hospitality industry in similar position desirable
- Previous guest relations training desirable
- High school diploma or general education degree (GED) or minimum of six months related experience and/or training
- Previous hospitality experience in a Four Star quality organization preferred
Job Duties
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Maintain complete knowledge of correct maintenance and use of equipment and use equipment only as intended
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys and beeper
- Review assignment sheet and update completed assignments
- Check with Floor Supervisor and Housekeeping office for additional assignments throughout the shift
- Organize work duty priorities
- Review assigned area and complete general removal of any trash or debris on floors
- Check assigned floor closets and complete linen requisition to replenish linen supplies
- Stock linen carts with linen and supplies
- Transport linen carts to appropriate floor closets and stock according to diagram
- Maintain cleanliness and organization of floor closets
- Remove trash, wipe down shelves/counters
- Sweep and wax floor
- Remove non-floor closet items and transport to proper storage areas
- Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute
- Remove all dirty glassware from assigned Room Attendants' carts and closets
- Transport to Stewarding
- Return clean and capped glasses to floor closets in racks
- Clean designated areas with proper chemicals, tools and equipment including guest room floor corridors, floor closets, service corridors, elevators tracks and landings, guest laundry room, guest vending areas, stairwells
- Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves
- Ensure nothing is stored in stairwells
- Transport any Room Service trays/items in guest hallways to service elevator landings
- Check under furniture for debris and remove if present
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor
- Dust and polish all woodwork
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents
- Clean all lamps light fixtures and light switches
- Check for proper working condition
- Remove dust, spots and smears from windows, frames and ledges
- Wash windows as assigned
- Remove dust, grease and smears from house/public phones and reposition properly
- Remove dust on drapes weekly and realign to correct position daily
- Inspect condition of planters and plants
- Remove debris, polish planters
- Remove dust, dirt, marks and fingerprints from doors and doorframes
- Remove stains, scuffmarks, and dust from baseboards, ledges and corners
- Polish all brass surfaces
- Empty trash containers, ashtrays and ash urns in public areas
- Remove trash, debris and cobwebs from balconies/patios
- Empty vacuum cleaner bags, replace and clean machines
- Provide timely delivery of any items requested by guests
- Retrieve items from guest rooms and return to proper storage areas
- Transport guest laundry and dry cleaning to correct guest rooms
- Handle guest requests for shoeshines as assigned
- Retrieve shoes from guest room, shine shoes and return to guest room
- Report any damages or maintenance problems to the Supervisor
- Turn over any lost and found items to the Supervisor
- Ensure security of guest room access and hotel property
- Install cleaned or new drapes
- Make up cribs and rollaway beds
- Transport to designated rooms
- Turn mattress and box springs according to rotation schedule
- Assist Lobby Attendant as assigned
- Stock Housekeeping department supplies
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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