Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $26.50
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
Retirement Plan
Paid Personal Days
career advancement
Job Description
Starwood Hotels is a prestigious luxury hotel brand management company and an affiliate of the global private investment firm Starwood Capital Group, founded in 2006 by Barry Sternlicht. As a mission-driven organization, Starwood Hotels is dedicated to creating exceptional guest experiences while maintaining a strong commitment to sustainability, diversity, and inclusion. The company fosters a work culture that values collaboration, stellar service, respect for nature, and community engagement. With an empowered and inclusive workforce, Starwood Hotels prides itself on offering opportunities for career growth and recognizes the contributions of every team member. Located within the Treehouse Sunnyvale property, known for... Show More
Job Requirements
- Passionate about cleanliness and physical work
- previous similar work experience preferred
- ability to work as part of a team
- hard worker
- detail oriented
- flexible and willing to meet the demands of a 24-hour operation
- good communication skills
- able to follow safety and security policies
- able to attend required meetings
- maintain professional appearance
- able to maintain confidentiality
- willing to perform various housekeeping and guest service duties
Job Qualifications
- High school diploma or equivalent preferred
- previous housekeeping or hospitality experience is an advantage
- strong attention to detail
- good communication skills
- ability to operate cleaning equipment safely
- ability to work collaboratively in a team environment
- ability to follow instructions and hotel policies
- physical stamina for manual tasks
- basic problem-solving skills
- reliable and punctual
- flexible to work various shifts including weekends and holidays
Job Duties
- Perform general cleaning duties
- deliver extra beds and cots to guest rooms
- strip guest rooms
- clean floors, shampoo carpets and furniture as needed
- occasionally move or rearrange guest furniture
- assist with unloading and storing of orders from the storeroom
- dispose of trash as needed following recycling procedures
- operate cart through guest floors to assigned rooms
- deliver guest and housekeeping requests in timely manner
- input real-time work orders via KYC and any guest concerns during interaction
- convey with clarity in KYC any and all guest opportunities
- follow proper Lost & Found procedures to ensure lost items are immediately reported when found
- check chemical dispensers and refill
- remove in room dining service trays from guest floor landings to proper designated area
- speak with others using clear and professional language
- be a team player by supporting team to reach common goals and know, comply with, and enforce all hotel and departmental standards, policies, and procedures
- multi-task in special projects
- ensure all equipment and facilities are functioning properly and report any malfunctions to Housekeeping Supervisors/Managers
- take inventory of bathroom and bedroom amenities, toilet paper, other cleaning supplies and report the shortage to Housekeeping Manager
- perform any other reasonable projects and duties as requested by the leadership team
- consistently conduct oneself in a professional manner and work professionally with colleagues and team leaders with a team minded approach
- attend pre-shift meetings to learn shift details, including property and guest expectations
- participate and attend all required meetings
- greet, welcome and acknowledge all guests by name and respond to their requests in a courteous and professional manner always using professional language
- remain attentive to the needs of all guests, providing them with dependable, punctual and enthusiastic service
- provide courteous, friendly and efficient service to all internal and external guests
- thank guests with genuine appreciation
- be a clear thinker, analyze and resolve problems, exercise good judgement, resolutions must be thoughtful, and with the guest in mind
- immediate follow-up with a leader is expected
- follow all company and safety and security policies and procedures
- report any maintenance problems, safety hazards, accidents, or injuries
- complete safety training and certifications
- properly store flammable materials
- ensure compliance with hotel policies, procedures, and standards with self and colleagues
- ensure uniform and personal appearance are clean and professional
- maintain confidentiality of proprietary and guest information
- embody the Treehouse Vision, Mission and Compass
- deliver on Our Promise and Pact and uphold our Brand Pillars
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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