Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $26.52 - $31.20
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Job Description
Highgate is a premier leader in real estate investment and hospitality management, boasting over $15 billion in assets under management and a diverse portfolio comprising more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a remarkable 30-year legacy as an innovator in the hospitality industry, Highgate offers comprehensive expertise across all phases of the property life cycle, including planning, development, recapitalization, and disposition. The company is renowned for its dynamic blend of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts that feature contemporary programming and a strong emphasis on digital advancement. Highgate... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Flexible and long hours sometimes required
- Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently and 20 pounds constantly
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize departmental functions
- Friendly, courteous and service-oriented manner
- Attend all required meetings and trainings
- Maintain regular attendance per hotel scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Ability to identify problems and assist with solutions
- Ability to understand and apply complex information
- Ability to cross-train in other areas
- Maintain confidentiality
- Show initiative including anticipating guest or operational needs
- Maintain a warm and friendly demeanor at all times
- Perform other duties as requested by management.
Job Qualifications
- High school diploma or equivalent preferred
- Experience in a hotel or related field preferred
- Ability to communicate effectively both verbally and in writing
- Strong listening skills to understand and clarify concerns
- Ability to multitask and prioritize departmental functions
- Friendly, courteous and service-oriented attitude
- Ability to maintain confidentiality
- Capacity to show initiative and anticipate guest or operational needs
- Willingness to cross-train in other hotel areas
- Respect for personal appearance and grooming standards including uniform wear
- Commitment to maintain safe and efficient hotel operations
- Ability to handle problems including anticipating, preventing, and solving them.
Job Duties
- Be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
- Walk assigned floors at beginning and end of shift to remove trays, trash, and/or linen and note any areas needing immediate cleaning
- Use proper two-way radio etiquette when communicating with other employees
- Complete daily checklist projects such as cleaning elevator lobbies, glass tables, furniture, ice machines/vending machines, elevator doors/frames, service landing/linen closets, stairwells, and polishing floors
- Practice safe work habits to ensure safety of guests, employees and self
- Handle lost and found items according to hotel standards
- Turn in all keys and assignment sheets to Housekeeping at end of shift
- Report maintenance issues to Housekeeping Manager
- Assist with guestroom cleaning when needed
- Pick up dirty linen or trash as needed
- Collect all trash from service landings and dispose of it in outside dumpsters
- Vacuum guest corridors
- Assist Housekeeping with tasks like bedboards, roll-aways, and flipping beds
- Deliver clean linen to assigned sections if applicable
- Maintain cleanliness and organization of Housekeeping office, linen rooms, storage closets and stairwells
- Ensure overall guest satisfaction.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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