Hourly Supervisor - University of Tennessee-Starbucks

Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. With a deep-rooted commitment to service, Aramark is dedicated to creating positive impacts not only for its customers but also for its employees, partners, communities, and the planet. This diverse and dynamic company fosters an environment where careers can flourish, talents are nurtured, and professional growth is encouraged. Known for its inclusive culture, Aramark ensures equal employment opportunities for all employees, regardless of race, color, religion, national origin, age, sex, gender identity, or other protected characteristics.

The Hourly Supervisor role at Aramark is a pivotal operational position responsible for improving the profitability of daily operations while upholding the highest standards of customer service, safety, sanitation, quality, and consistency. This role directly influences the overall guest experience and business performance by effectively managing labor and production costs, ensuring adherence to operational standards, and driving team efficiency and morale. The Hourly Supervisor plays a critical role in executing company policies, implementing training programs, and addressing employee performance, all aimed at building a motivated workforce committed to excellence.

In this role, the supervisor is charged with controlling labor costs through careful staffing supervision, while simultaneously promoting operational efficiency among employees. This includes maintaining strict oversight of production costs, supply usage, and inventory management by following established operational procedures. Regular audits of service quality and facility standards are conducted to ensure compliance with Aramark’s rigorous benchmarks. The supervisor also actively fosters customer satisfaction by developing and deploying strategies that meet and exceed guest expectations.

Team leadership is a fundamental aspect of the Hourly Supervisor’s responsibilities. The role demands consistent supervision of teamwork and service delivery, ensuring that employees perform their duties professionally and in accordance with Aramark policies. By supporting training initiatives, the supervisor enhances staff skill sets, encourages repeat business, and contributes to revenue growth. Furthermore, this position assists in conducting annual employee reviews and manages ongoing performance issues with fairness and professionalism.

Safety, health, and sanitation standards are paramount and require that all employees be trained according to company guidelines. The Hourly Supervisor ensures compliance with these standards to provide a safe and healthy work environment. The role’s physical demands may include lifting, bending, pushing, pulling, and extended periods of walking or standing. The use of personal protective equipment (PPE) and uniforms is also an essential part of maintaining workplace safety.

Aramark values adaptability in its workforce, recognizing that job duties may evolve over time to meet changing business needs. This flexibility helps the company remain innovative and responsive to customers and employees alike. Overall, the Hourly Supervisor position is ideal for candidates who are committed to operational excellence, leadership development, and delivering superior service in a fast-paced environment.