Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Range $10.00 - $13.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a trusted and recognized leader in the parking management industry, committed to delivering exceptional service and innovative parking solutions across various locations. The company prides itself on providing premium parking experiences at hotels, airports, and entertainment venues through efficient, courteous, and professional service. Towne Park values its employees and endeavors to create a supportive work environment where team members have opportunities for personal growth and development, while contributing to the company's reputation for excellence in guest service and operational standards.
The Guest Service Associate role at Towne Park is a vital position focused on ensuring guests receiv... Show More
The Guest Service Associate role at Towne Park is a vital position focused on ensuring guests receiv... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state of employment or nearby commutable area
- Availability for weekdays weekends holidays and various shifts
- Ability to safely park and retrieve vehicles
- Basic math skills for handling cash and calculating rates
- Ability to lift up to 100 pounds
- Good communication and interpersonal skills
- Willingness to work outdoors in varying weather conditions
- Ability to follow established procedures and safety protocols
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of employment or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to read and comprehend simple instructions short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations
- Ability to add and subtract three digit numbers and perform multiplication and division with 10’s and 100’s
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant friendly and professional demeanor with all guests coworkers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage
- Open vehicle and hotel doors for guests
- Assist guests with directions taxis reservations and other inquiries
- Provide information about outlets meeting rooms and amenities of the facility and local attractions
- Deliver messages items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures to guests
- Issue claim checks after receiving vehicle keys and collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tag guest folio location of vehicle damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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