Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical Coverage
Dental Insurance
Vision Insurance
Tuition Assistance
Student loan repayment
dependent scholarship programs
401K with company match
Free parking
Discounted meals
team member activities
Job Description
Caesars Entertainment is a globally recognized leader in the casino and hospitality industry, well-known for its commitment to delivering exceptional guest experiences and innovative entertainment. The company operates a diverse portfolio that includes renowned casinos, hotels, and entertainment venues. Among its notable properties in the Council Bluffs-metro area are Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn. These establishments offer a rich combination of gaming, lodging, dining, event spaces, and entertainment options aimed at providing guests with unparalleled service and memorable experiences. Caesars Entertainment prides itself on a culture that emphasizes team member engagement,... Show More
Job Requirements
- Business or hospitality related degree is desired
- 2 years progressively more challenging role in guest services or operations
- prefer leadership role in hospitality
Job Qualifications
- Must possess excellent communication skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests and to effectively lead, motivate and develop a diverse workforce
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
- Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English
- Must be able to manage multiple objectives and tasks simultaneously, and continually assess and re-set priorities
- Ability to prepare, comprehend, and analyze Budget and P&L Statements
- Proven critical thinking skills required
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Must be a self starter and motivator and capable of working at times without constant direction
- Excellent interpersonal skills and organizational ability
- Must be proficient in Excel, Word, PowerPoint, Access and Microsoft Outlook
- Must present a well-groomed, professional appearance
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Duties
- Supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for assigned shift creating a differentiated service experience and ensuring optimum performance of all
- Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner
- Builds guest relations through visibility to guest, solicitating/requesting feedback, resolves guest complaints relating appropriately and professionally
- Ensures the hotel meets Hilton operation brand standards
- Executes arrangements for Casino and VIP guests such as greeting, pre-registration, baggage handling and VIP guest service treatment
- Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service
- Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours
- Supervisory accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
- Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, and department goals
- Instructs assigned employees as to the safety policies and procedures and reports all safety hazards are eliminated
- Ensures all employees are trained on OSHA regulations
- Performs all other related and compatible duties as assigned
- Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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