Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,900.00 - $66,200.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
on-site clinic
Dental Insurance
Vision Insurance
Tuition Assistance
Student loan repayment
dependent scholarship program
401K with company match
Free parking
team member activities
Discounted meals
Job Description
Caesars Entertainment, a leading global entertainment company, is renowned for creating unforgettable experiences and thrilling moments through its exceptional gaming, hospitality, and entertainment offerings. With a rich history and unwavering commitment to excellence, Caesars Entertainment operates a portfolio of iconic properties that deliver outstanding customer service and innovative amenities. The company's primary focus is on providing guests with a differentiated service experience that ensures satisfaction and loyalty. This commitment extends to the team members who play a pivotal role in bringing the Caesars vision to life, creating an environment where employees are valued, supported, and encouraged to grow both professionally... Show More
Job Requirements
- Business or hospitality related degree is desired
- 2 years progressively more challenging role in guest services or operations
- prefer leadership role in hospitality
Job Qualifications
- Must possess excellent communication skills, particularly those skills needed to resolve complaints from dissatisfied and upset guests and to effectively lead, motivate and develop a diverse workforce
- Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
- Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English
- Must be able to manage multiple objectives and tasks simultaneously, and continually assess and re-set priorities
- Ability to prepare, comprehend, and analyze Budget and P&L Statements
- Proven critical thinking skills required
- Ability to think independently in making decisions to maximize customer service experience and program profitability
- Must be a self starter and motivator and capable of working at times without constant direction
- Excellent interpersonal skills and organizational ability
- Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook
- Must present a well-groomed, professional appearance
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Job Duties
- Supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for assigned shift creating a differentiated service experience and ensuring optimum performance of all
- Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner
- Builds guest relations through visibility to guest, soliciting/requesting feedback, resolves guest complaints relating appropriately and professionally
- Ensures the hotel meets Hilton operation brand standards
- Executes arrangements for Casino and VIP guests such as greeting, pre-registration, baggage handling and VIP guest service treatment
- Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service
- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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