Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Paid holidays
Professional development opportunities
Job Description
Rolling Hills Casino, located in Corning, California, is a distinguished casino and hotel establishment known for combining luxury hospitality with premier gaming experiences. As a recognized hub for entertainment and relaxation in the area, Rolling Hills Casino emphasizes first-class service to both its guests and patrons. The casino's hotel facilities offer visitors comfortable accommodations, impeccable service, and a welcoming atmosphere that blends modern conveniences with personalized guest care. This commitment to excellence has made Rolling Hills Casino a standout destination for travelers and locals alike, providing not just gaming but also fine dining, live entertainment, and comprehensive guest services.
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Job Requirements
- Minimum 21 years of age
- Valid California Driver's License
- Gaming license issued by the Paskenta Gaming Commission
- Must obtain Title 31 certification as trained by Rolling Hills Casino
- Ability to stand and walk regularly
- Ability to occasionally lift and move up to 40 pounds
- Ability to use hands and arms for handling and reaching
- Ability to climb, balance, stoop, kneel, crouch, crawl occasionally
- Ability to talk and hear as required
- Must be willing to work a flexible schedule
- Ability to maintain control of room keys and cash
- Ability to follow and enforce safety procedures
- Ability to maintain proper uniform standards
- Ability to handle stress and resolve problems effectively
Job Qualifications
- Associate's degree from two-year college or equivalent
- Minimum two years hotel front desk supervisory experience or equivalent combination of education and experience
- Proficient in office equipment and computer skills
- Knowledgeable in safety procedures related to the job
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Good communication and public relations skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent
- Ability to apply common sense and understanding to carry out instructions
- Knowledge of property management software
- Experience managing staff and conducting meetings
- Ability to handle guest complaints professionally
Job Duties
- Demonstrates exceptional interpersonal and guest services skills
- Provides front desk staff with necessary training and support
- Supervises and monitors activities of all front desk staff making sure they follow the hotel's standards of excellence
- Enforces Rolling Hills Casino and the hotel's policies and procedures by coaching, counseling, training and disciplining when needed
- Acts as manager on duty for the hotel in the absence of the Hotel Manager
- Occasionally helps the housekeeping department
- Handles complaints, problems, disturbances, special requests and any other issues that arise
- Works closely with housekeeping to improve guest services
- Ensures total guest satisfaction
- Greets, checks in, and checks out guests
- handles walk-ins, stay-overs and room changes
- Answers telephones, makes reservations, and directs incoming calls to the appropriate person
- Posts and explains incidental guest charges and corrects any mistakes
- Maintains control on all room keys and verifies keys are properly assigned to guests
- Develops a thorough knowledge of the property amenities and promotions
- Counts cash drawer on required shifts, handles cash and gives change
- balances cash, credit card and check payments with the nightly audit
- Possesses knowledge of credit card policies and follows all policies
- Develops a thorough knowledge of the computerized property management software used in daily operations of taking reservations
- Manages and orders inventory
- Conducts safety meetings
- Knowledge of current activities, meetings and groups taking place on the properties
- Conducts regular meetings with all front desk staff
- Ensures that all front desk employees are wearing proper uniforms
- Works a flexible work schedule
- Performs all other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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