Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Job Description
Rolling Hills Casino, located in Corning, California, is a premier entertainment destination offering a dynamic blend of gaming, dining, and hospitality experiences. As a well-established casino and hotel, Rolling Hills Casino is committed to providing guests with exceptional service and a welcoming atmosphere. The casino prides itself on maintaining high standards of operation while fostering a positive work environment for its employees. This establishment is known for its vibrant casino floor, luxurious hotel accommodations, and various dining options, making it a popular choice for visitors and locals alike.
The Full-Time Front Desk Supervisor position at Rolling Hills Casi... Show More
The Full-Time Front Desk Supervisor position at Rolling Hills Casi... Show More
Job Requirements
- Minimum 21 years of age
- valid California driver's license
- gaming license issued by Paskenta Gaming Commission
- must obtain Title 31 certification as trained by Rolling Hills Casino
- able to perform physical demands including standing, walking, handling objects, and occasionally lifting up to 40 pounds
- ability to work flexible schedules
- knowledge of hotel and casino policies
- ability to maintain professionalism in a fast-paced environment
- willingness to cooperate with safety regulations
- must be able to conduct meetings and train staff effectively
Job Qualifications
- Associate's degree from a two-year college or equivalent education
- minimum of two years hotel front desk supervisory experience
- knowledge of office equipment and hotel operations
- computer skills including filing and record keeping
- understanding of safety procedures
- ability to read and write simple correspondence
- effective communication and public relations skills
- basic mathematical skills including addition, subtraction, multiplication, division, rate, ratio, and percent calculations
- ability to apply common sense and problem-solving in standardized situations
- good interpersonal skills with guests and staff
Job Duties
- Demonstrates exceptional interpersonal and guest services skills
- provides front desk staff with necessary training and support
- supervises and monitors activities of all front desk staff ensuring adherence to hotel standards
- enforces Rolling Hills Casino and hotel's policies through coaching, counseling, training, and disciplining
- acts as manager on duty in absence of hotel manager
- assists housekeeping department when needed
- handles complaints, problems, disturbances, and special requests
- works closely with housekeeping to improve guest services
- ensures total guest satisfaction
- greets, checks in, and checks out guests
- handles walk-ins, stay-overs, and room changes
- answers telephones, makes reservations, and directs calls
- posts and explains incidental guest charges and corrects mistakes
- maintains control over room keys and verifies proper key assignment
- develops thorough knowledge of property amenities and promotions
- counts and balances cash drawer, credit card, and check payments
- follows credit card policies
- manages inventory and orders supplies
- conducts safety meetings
- stays informed about property activities and meetings
- conducts regular meetings with front desk staff
- ensures front desk employees wear proper uniforms
- works flexible schedule
- performs other assigned duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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