Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Career Development
Job Description
The Sycuan Band of the Kumeyaay Nation boasts a rich heritage that spans many centuries, rooted deeply in a community that once thrived through farming, hunting, and fishing. Over time, this resilient tribe has evolved into a contemporary sovereign entity governing its own reservation in the San Diego region. Today, Sycuan stands as a multifaceted enterprise, owning and managing a state-of-the-art casino and a picturesque golf resort along with several other business ventures. The tribe's unique blend of respect for tradition and forward-looking business acumen has shaped it into a thriving community and employer.
Sycuan is much more th... Show More
Sycuan is much more th... Show More
Job Requirements
- High school diploma or equivalent
- one year of retail experience
- two years of guest service experience
- one year of spa attendant experience
- ability to interact effectively with guests and team members
- ability to stand and walk for up to eight hours
- ability to count cash and make change in a fast-paced environment
- ability to recognize counterfeit monies
- ability to perform simple mathematical calculations
- ability to complete forms and documents
- ability to appear for work on time
- ability to maintain confidentiality
- ability to work weekends and holidays
- ability to work any shift
- ability to work in a smoking environment
- ability to communicate effectively in English
- ability to maintain professionalism and composure
- ability to understand verbal directives and written instructions
- ability to accept constructive criticism
- ability to routinely lift and carry 25 pounds
- ability to bend, stoop, push and pull
Job Qualifications
- High school diploma, high school certificate of completion or G E D
- one year of retail experience
- two years of guest service experience
- one year of spa attendant experience
- cash handling experience
- hospitality experience
- casino experience
- ability to interact effectively with guests and team members
- ability to count cash and make change in a fast-paced environment
- ability to recognize counterfeit monies
- ability to perform simple mathematical calculations
- ability to complete forms and documents
- ability to appear for work on time
- ability to maintain confidentiality
- ability to work weekends and holidays
- ability to work any shift
- ability to work in a smoking environment
- ability to communicate effectively in the English language
- ability to maintain professionalism and composure
- ability to understand verbal directives and written instructions
- ability to accept constructive criticism
- ability to routinely lift and carry 25 pounds
- ability to bend, stoop, push and pull
- multi-lingual is desirable
Job Duties
- Provides service excellence by acknowledging and welcoming guests entering the casino, gift shop and spa
- shows requested merchandise in display cases
- enters guest purchase information into the ticketing system and point of sale system
- collects and processes payment and returns applicable change
- provides assistance and instruction in the use of spa facilities and services
- provides guests with towels, water, and equipment as requested
- answers guest inquiries
- informs guests of promotions and specials
- promptly notifies Spa and Salon Manager of guest comments and complaints
- treats all guests in a friendly and courteous manner
- promotes guest relations by answering the phone and providing assistance and information regarding promotions and events
- provides accounting of transactions during shift by entering cash transactions into point of sale system, counting currency, applying guest discounts, vouchers, player points, iComps, currency and credit cards into cashier drop worksheet
- balances money drawer against generated cashier report and reports discrepancies
- assists manager by providing guidance to team members, monitoring performance, and reporting non-compliance
- acts as Manager on Duty when Retail and Spa management are off-site
- maintains clean and orderly areas
- maintains department equipment, materials and fixtures, including stocking merchandise, cleaning, maintaining storage areas, and reporting issues
- provides administrative support by documenting reports, complaints, suggestions, assisting with promotions and distributing merchandise
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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