Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,600.00 - $78,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Our esteemed hotel is a distinguished member of the hospitality industry, committed to delivering exceptional service and creating memorable experiences for our guests. Recognized for upholding the highest standards in guest satisfaction, our establishment embodies the spirit of luxury and comfort. The hotel prides itself on fostering an inclusive and dynamic work environment where team members are valued and encouraged to grow professionally. As part of our ongoing commitment to service excellence and operational efficiency, we are seeking a dedicated and skilled Hotel Shift Supervisor to join our Hotel Operations team. This is a full-time position designed for individuals passionate... Show More
Job Requirements
- Must be at least 18 years of age
- High School Diploma or GED or High School Equivalence Certificate
- 1 plus years of experience as a Guest Service Agent or Housekeeping Supervisor
- Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software
- Familiarity with training Team Members
- Basic math and project planning skills
- Proficient in Windows and Microsoft Office Suite
Job Qualifications
- Must be at least 18 years of age
- High School Diploma or GED or High School Equivalence Certificate
- 1 plus years of experience as a Guest Service Agent or Housekeeping Supervisor
- Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software
- Familiarity with training Team Members
- Basic math and project planning skills
- Proficient in Windows and Microsoft Office Suite
- 1 plus years in a Lead or Supervisory role
- 3 plus years in hospitality
- Additional industry certifications or degrees
Job Duties
- Provide exceptional Guest service while following Four Diamond standards
- Support and motivate Team Members while ensuring team responsibilities are being performed according to established departmental standards
- Oversee daily operations, ensuring a smooth workflow
- Monitor the check-in and check-out process, ensuring agreement with hotel standards
- Ensure all Guest-related issues are resolved in a manner consistent with business standards
- Anticipate critical situations and assist as necessary to maintain efficient hotel operations
- Lead by example and handle any issues while keeping the Hotel Manager informed of Team Member and/or Guest-related issues
- Collaborate with Player Development to block room assignments for Players and ensure all special accommodations and/or requests for the Player are met
- Oversee blocking of rooms and coordinate activities for all groups, entertainment, special events, and Casino blockings
- Collaborate with the Housekeeping team to ensure optimal department productivity and continuously monitor overall productivity
- Review hotel Guest complaints, concerns, or issues in order to make decisions about how to best respond to them
- Identify systemic issues early and propose solutions
- Ensure Guests are satisfied with their experience through regular interaction with Guests
- Build strong relationships and coordinate with all other departments
- Use suggestive selling techniques to sell room nights and increase occupancy and revenue
- Maintain documentation for procedures, processes, and inventory management
- Ensure hotel charges are processed diligently to Guest accounts, invoices are accurate, billing instructions are verified, and all necessary supporting bills and vouchers are attached for direct settlements
- Ability to plan low-complexity projects
- Other duties as assigned
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: